Are you passionate about improving health outcomes in your community? Do you thrive on building meaningful relationships and driving change in the primary health care sector? GCPHN is seeking a motivated Engagement Officer (Primary Health Care) to join our team and support the delivery of innovative health initiatives across the Gold Coast region.

About Us

Gold Coast Primary Health Network (GCPHN) is an independent, not-for-profit company, one of 31 Primary Health Networks established by the Australian Government. We identify the health needs of our local community, then fund and improve primary health services to keep people well and out of hospital. GCPHN is building ‘one world class health system for the Gold Coast’ and we know we can’t do it alone.

We Offer

• Remuneration package of $89,717 - $98,846 + Super.
• Flexible work arrangements that support work-life balance, including access to a hybrid working policy.
• Salary packaging (Fringe Benefit Tax exemptions) up to $15,900 p.a. + $2,650 p.a. meal and entertainment (tax free income).
• Exceptional organisational reputation with established relationships in primary health care.
• Additional benefits of 5 weeks annual leave per year, paid parental leave, plus annual CPI salary increases.
• Benchmarked 'Soaring' workplace culture, with a supportive and collaborative team.
• Convenient location at Robina (Gold Coast) with free onsite parking.

About the Role

As an Engagement Officer, you will play a key role in supporting general practices and Residential Aged Care Homes (RACHs) to engage with GCPHN’s strategic programs. You’ll facilitate access to resources, promote digital health tools, and champion quality improvement initiatives aligned with national priorities such as Strengthening Medicare, MyMedicare, and General Practice in Aged Care Incentive (GPACI).

Contract Type: Full-Time Fixed-Term until 30 June 2027 (with potential for extension).

Key Responsibilities

• Build and maintain trusted relationships with primary care providers.
• Support the implementation of Strengthening Medicare initiatives, digital health, and quality improvement initiatives.
• Coordinate provider-facing events, forums, and communications.
• Promote education, training, and continuous improvement across the sector.
• Assist practices with data-driven improvement cycles and incentive program participation.
• Collaborate with internal teams to ensure consistent messaging and service delivery.

Selection Criteria

• Stakeholder Engagement Experience: Demonstrated experience in a primary health care setting, including engagement with primary health care providers such as general practices and aged care facilities, to support program implementation and relationship management.
• Knowledge of Primary Health Care System: Sound understanding of Australia’s primary health care system, including current reforms such as Strengthening Medicare, and familiarity with digital health tools and quality improvement frameworks.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to produce high-quality reports, facilitate workshops, and build effective relationships with diverse stakeholders.
• Data Interpretation and Quality Improvement: Ability to interpret practice-level data (e.g., PIP QI, PenCS tools) and support practices in using data for quality improvement and proactive patient care.
• Organisational and Team Collaboration Skills: Proven ability to manage competing priorities, coordinate multiple activities, and work collaboratively within a multidisciplinary team environment.

To apply, please submit your resume as well as a cover letter addressing the above Selection Criteria. Only applications with both a resume and cover letter will be considered.

Applications close Wednesday 30th July at 9:00am.

Please note the successful candidate will be required to undergo a National Police Clearance.