The purpose of the Administration Support Officer is to contribute to the efficient operations of the Regulatory Compliance & Enforcement Unit by working collaboratively in a team providing quality and timely administrative support within the transport compliance environment.

Some of your responsibilities will include:
• Work collaboratively within a team to provide a positive customer experience, working with internal and external stakeholders such as the Queensland Police Service and relevant road transport industry bodies.
• Deliver a range of administrative support activities including (but not limited) to:
o Maintaining records management systems in accordance with departmental requirements
o Requisition of office supplies and minor equipment using a corporate card in line with departmental policy and procedures
o Exercise judgement to co-ordinate the response to customer and industry enquiries and escalate as required
o Provide administrative and business support by maintaining a range of online registers, databases and utilising contemporary computer software, programs and systems.
o Perform data entry, data interrogation and routine reporting.
o Provide accurate and relevant information to customers.
o Provide a range of administrative support, including the co-ordination of travel, accommodation and training as required.

Highly desirable qualifications and conditions:
• Strong computer literacy skills including Microsoft Suite and SAP. The successful applicant will be assisted in learning TMR specific systems.
• Experience providing exceptional customer service to internal and external customers addressing enquiries and concerns through various communication channels with professionalism and empathy.
• Proven ability to work autonomously, demonstrating strong initiative and a results-driven approach.

Some of the additional benefits this opportunity offers include:
• A 36.25 hour working week with the ability to accrue flex-time
• Flexible working options to balance work-life / home-life
• Training and development opportunities
• Generous superannuation (employer contribution of up to 12.75%)
• Salary sacrificing options

For more information on the full list of responsibilities, requirements of the role and how to apply for this exciting opportunity, please read the Role Description and Applicant Guide.

Madeleine Yarrow can be contacted on phone: (07) 3803 8432 should you have any questions regarding this role.

Applications to remain current for 12 months.

Job Ad Reference: QLD/649297/25

Closing Date: Wednesday, 30 July 2025