Are you passionate about people, love solving problems on the fly, and thrive in a fast-paced environment? Then you might be just who we’re looking for!

Alloggio – the largest short-term rental accommodation provider across Australia and New Zealand , is on the lookout for Guest Services Specialists to join our dynamic Gold Coast team based in beautiful Broadbeach.

What’s the Role About?

As a Guest Services Specialist, you'll be the go-to person ensuring guests enjoy an exceptional stay – from the moment they book, right through to post-checkout. You’ll be problem-solving, anticipating guest needs, and making sure every touchpoint is handled with care and efficiency. No two days will be the same – and that’s just how we like it.

You'll be answering queries across multiple channels (phone, email, chat, even social media), helping manage arrivals, and working with our awesome support teams to keep things running smoothly behind the scenes.

Key Responsibilities:

Be the main point of contact for guests from booking confirmation to after they leave

Respond to guest inquiries across all platforms – quickly and professionally

Build great relationships and turn guests into loyal fans

Resolve guest issues with confidence, care, and minimal fuss

Coordinate arrivals, inspections, and ensure everything is guest-ready

Conduct property inspections (pre-arrival and post-departure audits)

Recommend upgrades (hello, welcome packs and fresh linen!)

Maintain accurate records and complete daily checklists

Collaborate with internal teams to keep everything ticking

Be flexible and ready to jump in – we're a 24/7 operation with rosters running Monday to Saturday, including weekends

What We’re Looking For:

Previous experience in guest services, hospitality, tourism, or high-volume customer service role

A natural people person with strong communication and relationship-building skills

Calm under pressure, solutions-focused, and able to juggle competing priorities

Growth mindset with a willingness to learn and adapt

Strong time management and attention to detail

A team player who lives and breathes Alloggio’s values

Tech-savvy and comfortable navigating systems and digital channels

Someone who loves weekend shifts – and maybe even prefers them!

Please note we have full time and part-time roles available.