Title: Guest Service Agent

Kennigo Hotel is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

Kennigo Hotel Brisbane is nestled in the leafy streets of Spring Hill, just a stone’s throw from the Brisbane CBD and close to Fortitude Valley Nightlife District. Close to Public Transport!

About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Independent Collection:
The Independent Collection is a carefully curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for hospitality, service and quality.

About the Role
We are on the hunt for talented Guest Services Agents who possess that little special something and want to be a part of a great team!

Key Responsibilities

Guest Service Agent where you will based on the front desk welcoming and fare welling our guests during check in and check out of the hotel

Permanent Part-Time position

Shift work to suit a flexible lifestyle

Receiving & processing reservations for all hotel facets

Auditing and reconciling

Meeting/greeting all guests & answering the telephone

Offering & promoting products/services to guests/potential guests

Reservations

Attending to guest requests

In-Room dining delivery to guest rooms

Undertaking general clerical, cleaning & administrative duties.

Skills & Experience

Be guest obsessed and continually look for ways to add value to our customer experience and prioritizing our guests needs as this is our every day business goals

A self-starter with the ability to work unsupervised

Enjoy working a flexible roster including shift work, mornings, afternoons/evenings, weekends, and public holidays.

Able to work shift work where the rostered shift times are;

07:00-15:00 | 15:00-23:00 | 11:00-19:00 | 17:00 - 21:00 for Front Office

Your true passion is hotels, where you would have worked before in either a 4/5 star establishment with either Opera Property Management System being a core skill

Warm, friendly, engaging & positive personality

Superb organisational skills & attention to detail

Exemplary communication & interpersonal skills

Immaculate personal presentation

Excellent time management skills & ability to multi task in a busy environment

Ability to work autonomously & as part of a cohesive team

Efficient, reliable, takes initiative & displays strong problem solving skills

Experience with property management systems & point of sale is desirable.

Be impeccably groomed with a smile that lights up the room!

Hold a current RSA and First Aid Certificate is preferred

Benefits & Perks

Incredible team member discounts from your first day on-the-job.

50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.

Rapid career growth opportunities through our EVT network.

Local community involvement, volunteering and charitable giving.

Australia and NZ’s largest and most diverse experiences company

Join Kennigo Hotel Brisbane and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.