ABOUT US

Moira Shire Council is an innovative and progressive local government organisation committed to serving the needs of communities across a large regional shire located on the Murray River almost 3 hours north of Melbourne. Extending from the iconic Barmah Forest along the Murray River our region includes four major towns - Cobram, Numurkah, Nathalia and Yarrawonga, one of Victoria’s most popular holiday destinations.

We are a team of diverse individuals who enjoy many lifestyle benefits of working for Moira Shire Council.

Some of these benefits include:

• A family-friendly workplace that lives by our values of Respect, Integrity, Accountability, Honesty, and Teamwork
• Access to annual flu shots.
• Annual skin checks.
• Opportunity to salary package.
• Opportunity for flexible work arrangements.
• Out of hours Social Club.
• Corporate gym membership prices,
• Access Employee Assistance Program.
• The ability to make a tangible difference to your community.
• 16 weeks paid parental leave for primary caregiver and 6 weeks for secondary carer.
• So much more... FULL LIST HERE

Please note all benefits are considered individually for roles on a pro-rata basis. Temporary and part-time roles may not be eligible for all inclusions.

This position requires the successful applicant to work in-office full time and work from home arrangements will not be available.

Moira Shire Council is an Equal Opportunity Employer offering flexible work arrangements for employees in a family-friendly work place.

Moira promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal Australians, young people and people from culturally diverse backgrounds to apply.

Role Purpose and Objectives

• To provide support and contribute to the efficient and effective functions of the Customer Experience Team.
• Encourage a proactive and progressive attitude and culture within the Customer Experience Team and support a commitment to continuous improvement.
• To work cooperatively with other team members to provide accurate, appropriate, timely and friendly advice and information relating to Council’s services, activities and facilities.

Key Responsibilities and Functions

• Support the Customer Experience Team to achieve the primary responsibilities and key functions of their roles by providing guidance and ensuring there is a culture of teamwork and cooperation between members of the team.
• Act as a point of referral for escalating complex customer service issues.
• Ensure an appropriate training program is implemented to develop existing and new team members.
• Foster development and continuous improvement within the team.
• Oversee efficient and accurate delivery of all cashiering functions including receipting and reconciliations and banking.
• Review and recommend to the Coordinator improvements to the Customer Request System and telephone system.
• Maintain a team roster to ensure adequate levels of coverage at all Customer Service Centres.

For more information about the role view the Position Description HERE (if Hyperlink is not working, click "Apply" to view it)

This role may be required to work at our Cobram office or our Yarrawonga office.

To Apply for this role, please include a cover letter addressing the following Key Selection Criteria:

• High level customer service skills and experience
• Experience in coaching and leading others in a team environment.
• Demonstrated commitment to open and transparent communication – both within the team and external to the team.
• Advanced oral and written communication skills.
• Understanding of local government and its functions.