Do you have a high mood, love connecting with people, and thrive in a meaningful healthcare environment?

Are you organized, confident on the phone, and love closing conversations into outcomes that change lives?

If you're driven by authenticity, accountability, and tenacity, and you're the kind of person who brings focus, courage, and creativity to everything you do, then keep reading - this might be the opportunity that transforms your career.

About Us

We are a thriving, innovative health and regenerative medicine centre that's making a real difference in people's lives. Our team is small, focused, and passionate - and we're on a mission to help patients move, feel, and live younger and stronger with advanced treatments like PRP and laser therapies.

We pride ourselves on building a values-driven workplace where thrive, growth, and wellbeing are not just buzzwords - they are the heartbeat of everything we do.

The Role: Front Office Phone Closer / Appointment Setter + Admin Extraordinaire

This is not your typical front desk job. You are the first voice and face that patients interact with - which means you will directly impact how they feel, how they book, and how they commit to their care journey.

We're looking for a high-energy, detail-oriented, and emotionally intelligent professional who can confidently

manage:

Key Responsibilities

- Phone Sales & Booking Conversion: Make and receive calls with confidence and empathy. Follow proven scripts to guide discovery calls and consultations. Close appointments and care packages with confidence and care.

- Patient Experience & Scheduling: Manage inbound inquiries and convert them to appointments. Handle reschedules and calendar optimisation with accuracy. Provide exceptional front desk experience in person and over the phone.

- Clinic Administration: Process payments, manage invoices and billing follow-up. Keep patient records organised and up to date. Oversee clinic cleanliness, opening and closing routines.

- Communication & Team Support: Liaise with the doctor, nurse and back-office staff to coordinate the schedule. Assist in patient education, follow-up calls, and pre-care preparations. Report key data and KPIs to the clinic manager weekly. Core Values We Live and Hire By

Primary Values:

- Authenticity - Be real, transparent, and caring.

- Accountability - Own your outcomes and learn from mistakes.

- Tenacity - Bring consistent follow-through and courage to close the deal.

- Thrive - Help others succeed while growing yourself.

- Growth - We're all about learning, feedback and mastery.

Secondary Values:

- Passion - Love what you do and bring that energy daily.

- Wellbeing - Prioritise your health and the health of others.

- Courage - Speak up, try new things, take smart risks.

- Focus - Keep your eyes on the outcome and cut distractions.

- Creativity - Solve problems and improve systems with fresh thinking.

What Success Looks Like (KPIs):

- 80%+ call-to-booking conversion rate.

- 100% of discovery calls followed up within 24 hours.

- Clinic calendar 90-100% optimally booked.

- 100% timely and accurate billing and recordkeeping.

- 5-star patient experience rating from front office interactions.

What You Bring:

- Experience in front desk, phone sales, scheduling or admin (healthcare a bonus).

- A friendly, upbeat phone manner with strong listening skills.

- Confidence in closing appointments and discussing care packages.

- Excellent attention to detail and the ability to multitask like a pro.

- Solid tech skills - familiarity with GoHighLevel, G Suite, or CRM platforms is a plus.

- A can-do attitude and willingness to jump in wherever needed.

- Passion for health, wellbeing, and personal development.

What We Offer:

- Full Training on our scripts, systems, and workflow.

- Competitive Salary + Performance Bonuses for booked appointments converted into care packages.

- Ongoing Coaching & Career Development.

- A supportive, empowering team culture where your voice is heard.

- Room to grow with a company that's scaling fast.

How to Apply:

1. Send your CV and a short cover letter explaining why this job excites you.

2. Include a 30-60 second voice memo or video telling us your favourite core value from our list - and how

you live it.

3. Applications without a voice memo or video will not be considered.

Final Word:

We don't just want another admin staffer. We want someone who shows up like a key player - someone who can take this role and own it.

If you're ready to be part of something that's more than a job - a place where your energy, heart, and hustle can make a real difference - then we can't wait to meet you.