Be the driving force behind transformational change in disability and community development.

At Feros Care, we're proud to be game changers in the community services sector. As the General Manager - LAC Operations (North), you'll be responsible for leading the strategy, performance, and service delivery of the NDIS Local Area Coordination (LAC) program across Northern Queensland. Your leadership will support teams in Townsville and Mackay, building inclusive communities and ensuring participants with disability are supported to live their best lives.

Why Feros Care?

At Feros Care, we value our people and offer:

• Not-for-profit salary packaging of up to $15,899 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax-free, stretching your income further.
• Flexible work options and opportunities for growth
• Extensive discounts available on everyday purchases, financial tips and services, and wellbeing and wellness programs through our employee benefits platform, ForME!
• Private Health Insurance Discount (Medibank).
• Employee Referral bonus program.
• Employee Assistance Program (EAP).
• Paid Parental Leave (9 weeks), and Cultural Leave for eligible employees.
• All technology and equipment provided.
• Access to Fitness Passport - discounted gym and pool memberships for you and your family

What You'll Be Doing:

• Lead the delivery of LAC services in alignment with the NDIS Partners in the Community (PITC) program.
• Manage service operations across multiple sites, with a focus on financial sustainability, performance, and contractual compliance.
• Oversee regional teams in Townsville and Mackay, fostering a values-led, high-performing workplace culture.
• Build collaborative relationships with NDIA, community stakeholders, and government partners.
• Champion community capacity-building initiatives and person-centred practice aligned to NDIS principles.
• Analyse performance data to inform strategic and operational decision-making.
• Ensure operational excellence and risk mitigation through proactive planning and escalation.

What You'll Bring:

• Proven experience leading large, multidisciplinary, community-based teams across multiple locations.
• Strong knowledge of service operations, financial drivers, and contract management.
• Demonstrated success building positive, inclusive, and high-performing cultures.
• Experience delivering services aligned to NDIS and the Partners in the Community program.
• High-level strategic and operational planning, risk management, and data-driven decision-making skills.
• Strong problem-solving abilities and stakeholder engagement capabilities.
• Excellent written and verbal communication, negotiation, and relationship-building skills.
• Proficiency in Microsoft Office and business systems.
• Willingness and ability to travel regionally and interstate as required.

Qualifications, Certificates and Registrations:

• Tertiary qualifications in health, management, social science or similar.
• Current unrestricted driver's licence.
• Current NDIS Workers Screening Clearance (or willingness to obtain).
• Current Working with Children Check (or willingness to obtain).

Desirable Criteria:

• Experience managing multi-state service delivery operations.
• Qualifications or 5+ years' experience in business or HR management.
• Previous experience in the disability sector.
• Demonstrated people management expertise.
• Current Senior First Aid Certificate.

If you would like to discuss accessibility requirements, preferred communication methods or other possibilities,
please contact [email protected] or call us on 07 5669 0559 (Press Option 3 to speak directly to the Recruitment Team).

When successful, you will be required to undertake a National Criminal History Check and provide evidence of your right to work in Australia.

To be considered for the role, please include a cover letter that highlights your relevant qualifications and addresses the job requirements.