Membership Services Agent (Administrative Services team)

Temporary Full-Time (2 years)

Base salary + Superannuation + Christmas shutdown + Free parking

About us:

The New South Wales Nurses and Midwives’ Association (NSWNMA) in association with the Australian Nursing and Midwifery Federation New South Wales Branch (ANMF NSW Branch) is a strong and influential union for its members. It is respected as a contemporary leader in society for its innovation and achievements.

About the team:

Our Administrative Services team is a customer focused team that provides support services to our members and internally to employees of the Association. The team includes reception, branch, administration, facilities, fleet management and membership services.

About the role:

We are seeking someone who has exceptional customer service skills and passion to work in a Trade Union environment as this role will be focused on membership enquiries. It operates in a contact centre setting and requires extensive interaction with nurses and midwives who are members and potential members of the Association. The primary purpose of this role is to deliver front-line high-quality customer service to members and prospective members to increase member engagement and grow our membership base.

The Association offers hybrid working, onsite-parking and is based at our Waterloo office.

Key accountabilities include:

Deliver a seamless member experience through high quality, timely and informed support.

Apply membership information, organisational policies and legislation to address requests and enquiries, via phone, email and other communication channels.

Maintain up to date records and databases.

Assist with reception duties and provide administration support as well.

Selection Criteria:

Strong communicator, with effective listening skills

Strong customer service experience in a high-volume environment

Can work autonomously and within a team

Adaptable to priorities and changing needs and priorities

Confidential in dealing with sensitive information.

Passionate for the Trade Union movement and improvers workers lives

How to apply for this position:

Your application must briefly address your ability to meet the qualifications, knowledge, experience and skills in the position description.

https://www.nswnma.asn.au/wp-content/uploads/2025/07/Position-Description-Membership-Services-Agent_June-2024.pdf

NSWNMA/ANMF NSW Branch is an Equal Opportunity Employer and fosters a diverse workplace, we welcome diverse applications and encourage Aboriginal Torres Strait Islander Peoples to apply.

If you have a question or query about this role or your application, please send an email direct to our Employee Engagement team at [email protected] and we will respond within 48 hours.

Applications close COB Tuesday 29th July 2025.