We are looking for someone to join our small team offering administration support to both for profit and not-for-profit clients. We have an eclectic range of clientele and will need someone who can be flexible, empathetic, self motivated and very friendly. We need someone who can handle no two days being the same and be able to deal with weird, wonderful and bizarre.

We are a tight-knit crew who have worked from home for over 18 years to establish a strong connection with our clients and their clientele. We need to find the right person for this role who can work autonomously whilst being part of a team, be proactive and always have a smile. This is a permanent part time role, working approximately 28 hours per week. You will need to provide your own computer, mobile phone and internet. This role will predominantly work with for a Psychiatrist in the day to day management of their remote office. Experience with working in the mental health sector is desirable.

The core role includes:

Booking patient appointments

Answering incoming phone calls (via a web based app)

Liaising with Doctor's surgeries

Triaging patient referrals for appointments

Assisting patients with telehealth setups for appointments

Compiling templates and reports

Scheduling Workers Compensation appointments for patients

Directing patients requiring urgent care to the appropriate medical service.

In addition to above, we need someone to generally help with other clients and this work includes updating websites, social media and general administration. There is a high degree of telephone work with this role, so you must have access to a quiet and private environment.

The ideal candidate will:

Have substantial experience working in working from home and being able to focus on their work role during the allocated hours

Have an excellent phone manner and clear, concise communication skills

Be able to communicate with people who may be calling in a distressed state

Be an administration guru

Have experience in performing tasks which are complex and require a high degree of concerntration

Have excellent time management

Have strong computer skills (including MS Word, Excel, PowerPoint, PDF writing).

Be accountable, able to multi task and think independently

Be able to work in a remote team environment

Understand patient confidentiality

Have a proven track record of delivering high quality work with at least 5 years experience

Have a fabulous personality

Applicants must be based within an hour of Brisbane and have full working rights within Australia. We meet four times a year face to face and if you are not based within an hour of Brisbane, sadly, we cannot consider your application.

Applicants can send a one page cover letter (be as creative as you like) along with your CV to [email protected]. We didn't use AI to create this position description, so please don't use it in your application.