Want to be part of a feminist organisation working toward a future of gender equality? YWCA Australia is currently seeking Casual Guest Service Agents to join our profit-for-purpose Song Hotel team in Sydney!

• Location: Surry Hills – Sydney | Gadigal Land
• Contract: Casual | multiple positions available
• Salary: Hospitality Award Level 2 Front Office Grade 1 | $25.85* + 25% casual loading + Super

* Hourly rate will be dependent on age of successful candidates

About YWCA Australia

For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our purpose is making young women’s leadership and women’s housing our priority for gender equity in Australia. Learn more about us here.

About the Song Hotel

Nestled on the edge of Hyde Park in the heart of Sydney’s CBD, Song Hotel Sydney is a 4-star hotel offering more than just comfortable accommodation. As Australia’s first profit-for-purpose hotel, 25 cents from every dollar you spend supports YWCA Australia’s programs empowering women across the nation.

About this opportunity

Kickstart your career in the travel industry with this exciting opportunity!
As part of a dynamic team, you’ll work across a rotating roster - including weekends and public holidays - while taking on key responsibilities that support exceptional guest experiences.

In this role you will:

• Deliver a warm and professional welcome to guests, ensuring smooth and efficient check-in and check-out experiences.
• Manage reservations, payments, and guest enquiries across various communication channels with accuracy and care.
• Collaborate effectively with internal teams to coordinate group bookings and meet individual guest needs.
• Support daily operational tasks including audits, shift checklists, and seamless coordination with housekeeping and reception teams.
• Uphold guest safety and satisfaction by promptly addressing complaints and adhering to emergency protocols and WH&S procedures.

About You

The ideal candidate will have:

• At least 1 year of experience in hotel front office or reservations
• Exceptional customer service and communication skills
• A professional, friendly, and approachable attitude
• Proficiency in Microsoft Office and Hotel Property Management Systems
• A flexible, team-oriented approach to dynamic hotel operations

Don’t meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace. If this role speaks to you but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Questions?

If you have questions about this opportunity please contact Hotel Manager via [email protected].

How To Apply

Ready to join a team that makes a difference? We want to hear from you!

Submit your resume and a cover letter outlining why you are the ideal candidate for this role!

Applications close at the end of the day on 10 August 2025.

We’re excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline.

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

Please note that preferred candidates must hold, or be willing to obtain, a valid National Police Check and complete a medical declaration.

• Guest Service Agent Position Description