Guest Service Agent
PARKROYAL Hotels & Resorts
Posted 13 hours ago
Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Parramatta, conveniently located in the epicenter of Parramatta's busy eat street. Featuring 286 guest accommodation rooms, 13 meeting spaces, Table 30, BAR30 & Bistro, PARKROYAL Parramatta is the best choice among Parramatta’s hotels.
Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.
We are currently seeking a full time Guest Service Agent to join our growing team! Reporting to the Front Office Manager, this is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.
Benefits
Attractive salary package
Discount parking
Hotel discounts through our global alliance program Discovery
50% off food and 50% off beverages at the hotel’s restaurant and Bar
Discounted accommodation across worldwide Pan Pacific Hotels Group properties
Ongoing learning and development through our learning experience platform
Complimentary meal whilst on shift
Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover
Reward and Recognition Program
Ideally you will have:
Previous experience in a similar role
Opera system experience
A passion for the hospitality industry
Excellent attention to detail
A guest service focus and enjoy working in a team environment
Immaculate grooming and personal presentation
Everything we do at PARKROYAL Hotels & Resorts – what guests can see, and can’t – is the service of our people. We are an equal opportunity employer and because we want you to feel empowered to realize your full potential, we find joy in ensuring that the best in us, brings out the best in you.
The successful candidate will be available to work on a rotating roster including daytime, evening, weekend shifts and public holidays.
*Please note only successful candidates will be contacted.
About PARKROYAL Hotels & Resorts
The PARKROYAL portfolio comprises 15 hotels, resorts and serviced suites in gateway cities across Asia and Australia, including those under development.
Exuding the spirit and individuality of their location, each PARKROYAL provides a connection to authentic local experiences. A trusted provider of hospitality, PARKROYAL leverages a strong heritage that has flourished into a reputable brand in Asia Pacific.
At PARKROYAL, you’ll encounter warm and friendly service delivered in a straightforward and approachable way. Our welcoming guestrooms as well as public areas are equipped with spacious areas for you to work in connected comfort, accentuated with modern décor and local touches.
PARKROYAL Hotels & Resorts is a member of the Global Hotel Alliance, the world’s largest alliance of independent hotel brands.
As part of Pan Pacific Hotels Group, we believe that corporate responsibility involves doing what is right for our stakeholders. This entails building and ensuring meaningful relationships with our associates, customers and guests as we continually engage the environment and communities in which we operate. Source: This is an extract from the company's own website.
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