We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organization has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.

Benefits

When you join Goodwin, you’ll enjoy exclusive benefits including salary packaging, health insurance discounts, gym memberships, free flu vaccinations, professional development, and much more to support your well-being and career growth!

About the Role

As a Home Care Scheduling Assistant, you’ll play a vital role in supporting the daily operations of our Home Care programs. You'll work within our administration team to schedule in-home visits that align with client preferences and match them with their preferred Home Care Support Worker.

You will be the friendly first point of contact for clients, families, and those enquiring about our services. This is a role for someone who loves working with people, is great with systems, and has a keen eye for detail.

Salary

Salary is dependent upon the person's experience and qualification.

Key Responsibilities

Schedule and coordinate client visits, ensuring preferred times and carers are matched wherever possible

Provide high-quality reception and customer service to clients, families, and visitors

Support rostering and payroll processing, including approved leave

Maintain client records, admissions, discharges, and data entry across systems

Assist with meetings, events, and general office administration

Manage office supplies and equipment as needed

Ensure effective communication with stakeholders and contribute to a positive team culture

Essential Skills & Experience

Strong administrative experience in a fast-paced environment

Excellent organisational and time management skills

High-level proficiency in Microsoft Office (Word, Excel, Outlook)

Exceptional interpersonal and communication skills

Demonstrated ability to multi-task and prioritise effectively

Strong focus on customer service and client experience

Experience with data entry, record keeping, and reconciliation

Desirable

Experience in aged care, healthcare, or community services

Knowledge of scheduling and rostering systems

Qualifications in business or administration

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.