The Butler Home Care is a dedicated provider of high-quality in-home care services, proudly supporting older Australians and people living with disability across the Canberra region. We are committed to delivering person-centred care that promotes independence, dignity, and wellbeing.

We are currently seeking a proactive and organised Administrative Officer Superstar to join our growing team. If you're someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in making systems run smoothly, we’d love to hear from you.

Key Responsibilities

Client & Roster Coordination

Manage and maintain client rosters, ensuring adequate care worker coverage at all times.

Respond promptly to roster changes, staff availability, and client needs.

Communicate updates effectively to both care workers and clients.

Customer Service & Communication

Handle incoming inquiries from clients, families, and care workers with professionalism and empathy.

Provide clear and timely information regarding services, scheduling, and client support.

Records Management

Maintain accurate and up-to-date records of clients and care workers.

Ensure compliance with documentation, privacy, and regulatory requirements.

Timesheets, Invoicing & Payroll Support

Assist with the preparation and processing of timesheets.

Support the invoicing and payroll functions in collaboration with finance.

Recruitment & Onboarding

Support the recruitment process by coordinating interviews, reference checks, and compliance documentation.

Facilitate smooth onboarding of new care workers, including training coordination.

Human Resources & Compliance

Maintain personnel files and ensure alignment with HR policies and standards.

Assist with administrative tasks related to employee benefits and entitlements.

Training & IT Support

Schedule and coordinate training sessions for care workers.

Provide basic IT support to clients.

· On-Call Support

This position requires availability to work on-call as needed, including after-hours support for urgent client or staffing matters.

Skills & Experience

Previous experience in aged care, Home care, community care, disability support, or health sector administration preferred.

Excellent time management and organisational skills.

Strong communication and interpersonal abilities.

High attention to detail and confidentiality.

Confidence using technology and software systems.

Experience with rostering software (e.g. Visualcare) and Google Workspace is highly desirable.

Knowledge of the Social, Community, Home Care and Disability Services (SCHADS) Award is highly desirable.

Ability to work independently and as part of a team.

Understanding of privacy, compliance, and record-keeping standards.

Why Join Us?

Be part of a compassionate and inclusive team making a real difference.

Work with an organisation that values care, connection, and integrity.

To Apply:
Please send your resume and a cover letter explaining why your skills, experience and personality would make you the perfect fit for our team and a key role in our organisation.