We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organization has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.

When you join Goodwin, you’ll enjoy exclusive benefits including salary packaging, health insurance discounts, gym memberships, free flu vaccinations, professional development, and much more to support your well-being and career growth!

We are seeking an experienced Home Care Packages Coordinator to join our team in this full-time ongoing role based in FARRER, ACT. Stepping into this role, you will be responsible for supporting Goodwin clients across our Home Care Packages and Commonwealth Home Support Programmes.

Your main objective?

To deliver quality outcomes for our clients, whilst maintaining high level compliance and customer service. This role would suit a person who has had experience in the Commonwealth Home Support Program, but this isn't a deal breaker! If you are an experienced HCP Coordinator then we definitely want to hear from you!

• Case management of the care recipient (client) and their wellbeing by advocating, liaising and negotiating with them, their family, guardian, medical professionals and support services.
• Assessment, review and evaluation of clients ongoing needs, goals and preferences in partnership with the client and others the client wishes to involve.
• Develop, implement, and evaluate client care plans that reflect current and changing needs, goals and preferences of the client, encourages client choice and focuses on optimising health and well-being.
• Assist the client to set realistic and achievable goals that encourage the client's independence and wellbeing.
• Develop and monitor client budgets to maximise client access to services.
• Assist clients to navigate the aged care system effectively.
• As required, identify medical, emergency or allied health interventions in gerontology, palliative care, and transition from hospital to home, dementia support or mental health for clients.
• Identification and effective use of equipment and aids for clients.
• Maintenance of accurate records that adhere to organisational and legislative guidelines.
• Assessment, negotiation and ongoing management of client's individualised budgets.
• Liaise with industry providers in relation to services and accessing referrals.
• Liaising with the Community team to ensure high quality services are delivered.
• Support and direct the service delivery team, providing support and training.
• Undertake continued skills and professional development activities.
• Monitor Community Carers to ensure effective service delivery.
• Undertake on-call on a rostered basis from Monday afternoon to the following Monday morning, or as agreed to by Management.

Desired Skills and Experience

• Certificate IV or higher in-service coordination and or extensive previous experience in service coordination, and/ or qualifications in Aged Care or Community Services
• Case management experience
• Ability to advocate for your clients and negotiate the best possible outcomes

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.