Responsibilities:

● Client Engagement & Strategy

Conduct structured discovery consultations with referred and inbound clients.

Assess client goals, financial positions, and borrowing capacity to design tailored lending strategies.

Educate clients on loan structures, investment finance principles, and policy considerations.

● Loan Structuring & Credit Strategy

Structure complex loan solutions involving multiple entities, trusts, and self-employed income.

Liaise with major banks, non-bank lenders, and private lenders to assess product fit and policy alignment.

Utilise AI tools and digital platforms for document analysis, credit assessment, and policy research.

● Application Management

Oversee preparation and submission of loan applications in collaboration with credit analysts.

Review supporting documentation, including financial statements, tax returns, and trust deeds.

Ensure applications are accurate, compliant, and submitted within service-level timeframes.

● Team Collaboration

Work closely with the offshore credit and administration teams to delegate and review tasks.

Provide guidance and mentoring to credit analysts on credit policy, structuring, and process improvements.

Participate in workflow reviews and contribute to process and system optimisation.

● Performance & Compliance

Maintain an active pipeline and meet monthly settlement and client satisfaction targets.

Ensure compliance with internal processes, industry regulations, and lender requirements.

Maintain accurate records in the CRM and broker platforms throughout the lending process.

Key Selection Criteria

Skills and personal attributes:

Advanced knowledge of residential lending policies, investment lending structures, and servicing models

Strong communication and presentation skills, with the ability to explain complex strategies clearly

High attention to detail and ability to work in a fast-paced, outcomes-driven environment

Familiarity with or willingness to adopt AI and digital tools in lending workflows

Client-centric approach with a focus on long-term relationship building

Experience:

Certificate IV or Diploma in Finance and Mortgage Broking (mandatory)

Minimum 3 years’ experience in mortgage broking, credit analysis, or lending advisory

Proven experience with investor and self-employed lending scenarios

Exposure to managing or mentoring support or credit staff (onshore or offshore)