Why You’ll Love Working With Us

Some of the key benefits for the position and employment at Programmed, include:

• Competitive pay: Attractive salary with an annual performance and remuneration review program.
• Work/life balance: Enjoy Hybrid working arrangements, and flexible start/finish times
• Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy’s, The Good Guys, JB Hi-Fi, BCF, SuperCheap Auto, and many more!
• Invest in you: We're passionate about personal and professional growth, offering access to certificates, webinars, mentorship, and practical training to help you thrive in your career.
• Your well-being, our priority: Generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.

About The Opportunity

Programmed Group Services is seeking a Return to Work Coordinator to join our dedicated Workers Compensation team based in Oxley, Brisbane.

Within this full-time position, your primary focus will be to build strong relationships with injured workers, operational teams across multiple sites, and third-party providers, while coordinating and facilitating safe and timely return-to-work outcomes.

Unlike purely office-based roles, this position will see you frequently out in the field visiting work sites and medical providers to ensure proactive and compassionate injury management.

Key Responsibilities

• Promote the goal of zero injuries.
• Ensure that all injured employees return to work and are assisted to restoration of full function as early as possible after injury.
• Maintain contact with injured employees.
• Ensure all claims and claim files are maintained to ensure compliance with relevant legislation and statutory authorities.
• Work closely with divisions to understand and remove barriers to meaningful return to work.
• Liaise with the internal and external stakeholders and the HSE teams.
• Work with various divisions, medical providers, injured employees, Insurers and legal providers.

About You

To be successful in this role, you will have experience across Worker’s Compensation and Return to Work processes, unwavering motivation for delivery, and a natural aptitude for first-class stakeholder engagement. Additionally, you will demonstrate and possess the following:

• Strong written, verbal, and interpersonal communication skills, with the ability to engage effectively across all levels.
• Skilled in negotiation, conflict resolution, and active listening.
• Proven ability to develop and manage Return to Work Plans, including injury management policies and procedures.
• Proficient in Microsoft Word and Excel, with excellent time management and organisational skills.
• Completed accredited Return to Work Coordinator (RTWC) course. (Desirable)
• Confident working with injured workers, medical providers, insurers, and legal professionals.
• Industry experience in transport, logistics, construction, or manufacturing, with multi-site exposure. (Highly regarded)

About Us

Programmed is a leading provider of staffing, maintenance and facilities management services across a range of industries. Working with us means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed, we encourage you to visit our website.