Come and join Australia's most innovative and dynamic home health organisation!

About us
Hi there! We're Five Good Friends, and we're an approved aged care and registered NDIS service provider. We help our clients (we call them Members) live vibrantly in their own homes by wrapping a care team around them and their families. Our software coordinates in the background so our teams can do their best work. Our carers (we call the Helpers) play a key role in creating the magic for our members. Five Good Friends strives to form high-quality, long-lasting connections between Members and their Helpers.

About the Role
The purpose of this role, known internally as a Self-managed Care Navigator, is to ensure members and their Authorised Representatives are empowered and well-informed, enabling them to confidently navigate our Self-managed tools and make informed decisions about their services and purchases.

Support Members to self-manage their care by assessing needs, developing goal-focused Help Plans, and ensuring understanding of their funding and the Five Good Friends model.

Action Remote Care Monitoring alerts and observations, collaborating with Members, Helpers, and the Care Team to ensure timely responses and accurate documentation.

Maintain working knowledge of Home Care Package program requirements, Aged Care Quality Standards, and FGF policies and workflows.

Provide high-quality customer service, assisting with enquiries, onboarding, app use, and ongoing support for Members and their Authorised Representatives.

Match Members with suitable Helpers and support both parties to build strong, long-term relationships that deliver safe, personalised care.

Monitor Member wellbeing and risk, ensure effective care delivery, and liaise with health professionals and service providers as needed.

Do you have what it takes?

Qualifications in case management or disability, aged care, or the human services field.

Assessing, planning and coordinating care and support services for the aged or individuals with disability.

Using technology, e.g. computer based system solutions, app based programs, in the everyday work environment.

Experience working in multi-disciplinary teams.

Customer service.

Care coordination in a home care package program and/or NDIS funded support services - in the self managed environment would be highly regarded.

Operating with a working knowledge of the Aged Care Quality Standards.

Rostering experience would be a bonus.

What's in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

A competitive salary package that will recognise your skills and experience.

Flexible work options – this role is based in the head office in South Brisbane, however flexibility to work from home a few days per week can be provided.

Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.

On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.

Access to our employee assistance programme, where you can receive free confidential and professional counselling.

Parental leave benefits –All caregivers who are eligible for the government’s paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.

One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by Five Good Friends. This could be worth more than $7000/yr.

Working for a company that has an employee engagement score that is 17% higher than the industry average, and 7% higher than the top 25% industry average (we are actually a great place to work).

And… after 5 years of continuous service, you will receive a trip to Okinawa, Japan - the community that inspired the creation of Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.

Find out more about Five Good Friends here:
https://www.fivegoodfriends.com.au/corporate/about-us

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

Please, no external agencies or recruiters.