Inspired by lifestyle.

Driven by opportunity.

Vacancy Number

ER1998

Position Title

Coordinator Regulatory Compliance

Employment Status

Permanent Full Time

Department

Planning and Regulation

Location

Bundall Precinct

Award Classification

Stream A, Level 8

Salary

$133,554 to $150,507 p.a plus Super

Hours

40 hours per week, 10-day Fortnight

About the team

The City Inspectorate branch is responsible for enforcement of the City’s standards and local laws, across building, community, public safety and environmental health compliance to protect safety and amenity for the City’s residents and visitors.

The Community Compliance business unit is responsible for:
• Patrolling and enforcing parking laws in paid parking and timed parking areas, off-street regulated parking areas, designated disabled parking bays, and respond to and investigate complaints and breaches of parking regulations.
• Reviewing and managing unpaid parking fines and related disputes.
• Delivering animal management initiatives to residents including patrols and enforcement, impounding and off leash facilities, pet education, and complaints management, to ensure animals are appropriately cared for and managed in compliance with legislation.

About your new role

The Coordinator Regulatory Compliance is a new role within the City, established to lead and manage the Compliance Ranger Unit. The City’s Compliance Rangers have been established to provide enhanced customer and regulatory outcomes within the compliance environment. The Coordinator Regulatory Compliance will provide operational oversight of the Compliance Ranger Unit to provide Animal Management, City Parking and City Laws compliance outcomes in a seamless and synchronised approach. Significant liaison will be required with both internal and external stakeholders in order to achieve the required end state whilst ensuring that other business areas operations are not disrupted.

A key requirement of the Coordinator Regulatory Compliance will be to provide execution focused project management for the ongoing expansion and development of the Compliance Ranger function. This will include the coordination and implementation of trials and proof of concept activities, stakeholder workshops and project reporting.
As a Coordinator within the City Inspectorate, the Coordinator Regulatory Compliance is considered a key leadership role within the Branch and will be expected to contribute to and deliver Branch level initiatives across the multiple areas.

Your responsibilities will include:

• Lead and coordinate the Compliance Ranger Unit which proactively address a diverse range of compliance matters relative to State and City legislation, policies and standards.
• Management of resources to ensure optimum service delivery.
• Promote and deliver a culture of continuous learning, efficiency, and service innovation to ensure compliance, contemporary practice, and outcome-focused service delivery.
• Coordinate and lead the continued enhancement and development of the Compliance Ranger Function. Conduct detailed project planning and trial functional concepts to achieve the future vision for the Compliance Ranger function.
• Provision of specialised professional advice across a diverse range of technical regulatory matters.
• Establish and maintain strong and collaborative working relationships within Council and external (community groups, businesses and associations) to increase awareness, voluntary compliance and continuous service improvement.
• Preparation of annual capital and operational budgets, and management of all associated operational functions within budget parameters.
• Management of all team Workplace Health and Safety matters and demonstrate exemplary leadership across the teams, including incident investigation, safety conversations and personal practice to ensure a safe workplace.

About you:

• You are an experienced operational leader able to develop and support a high performing culture whilst providing development of staff.
• Uphold the highest levels of honesty, integrity and values-based leadership within the context of a regulatory environment.
• Demonstrated business acumen able to manage capital and operational budgets as well as navigating enterprise governance requirements.
• You possess well-developed written and verbal communication skills, with particular emphasis in the areas of consultation, negotiation, conflict management and assertiveness, including the ability to prepare reports and correspondence with recommendations and deal with issues with confidentiality and tact.
• You have the ability to quickly apply knowledge of relevant legislation and practices to promptly provide advice to officers on the proper course of action for individual matters.
• You have proven ability to work within a team withdemonstrable experience in managing multiple tasks, with the ability to plan, organise and prioritise work to reach agreed successful outcomes.
• You provide sound advice, options or recommendations and review systems and services to meet changing organisational needs.
• Bachelor Degree in Business or Equivalent Knowledge and Experience
• Certificate III in Local Government (Regulatory Services) (desirable) or Equivalent Knowledge and/or Experience
• Certificate IV in Leadership and Management (desirable) or Equivalent Knowledge and/or Experience
• Drivers Licence Class C Unrestricted

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

9-day fortnight

Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Rebekah Roots

Contact

[email protected]

Closing Date

Sunday 27th July 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.