Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

9-day fortnight

Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

About the team:

The City Inspectorate branch is responsible for enforcement of the City’s standards and local laws, across building, community, public safety and environmental health compliance to protect safety and amenity for the City’s residents and visitors.

The Community Compliance business unit is responsible for:

Patrolling and enforcing parking laws in paid parking and timed parking areas, off-street regulated parking areas, designated disabled parking bays, and respond to and investigate complaints and breaches of parking regulations.

Reviewing and managing unpaid parking fines and related disputes.

Delivering animal management initiatives to residents including patrols and enforcement, impounding and off leash facilities, pet education, and complaints management, to ensure animals are appropriately cared for and managed in compliance with legislation.

About your new role:

The Regulatory Officer is responsible for performing essential regulatory duties to ensure the efficient and accurate execution of various regulatory functions within the Compliance Ranger Unit operations.

Your responsibilities will include:

Process appeals and infringement reviews in line with established policies and procedures.

Assist with complaint triage, compliance education and support services, as required.

Ensure sensitive information is handled with discretion to meet Privacy legislation and City policies and procedures.

Issue decisions by using clear written and verbal communication to articulate decisions that are regulatory and legislatively based.

Manage information accurately in accordance with established systems and processes, to ensure data integrity, operational efficiency, and information security.

Plan and prioritise daily tasks by assessing workload, deadlines, and task importance to ensure timely and efficient completion of operational responsibilities.

Utilise organisational knowledge and data to exercise discretion, refine processes and elevate the customer experience.

Provide support by using technical systems and specialised procedural knowledge.

Contribute to a culture focused on high safety and wellbeing

Ensure all activities undertaken reflect the organisation’s High Performance Principles

We're looking for people who have:

We are seeking proactive enthusiastic individuals with high levels of integrity and a positive approach. You have a genuine interest in assisting people and a passion for providing an excellent customer experience. We are ideally seeking candidates who:

Are customer focused, ensuring client needs and wants are understood

Can articulate information clearly using appropriate grammar and language. adapting communication style if necessary.

Actively listen to others and asks clarifying questions.

Utilises the most effective format to convey written information.

Has excellent verbal and written communication skills.

Has the ability to prioritise and manage multiple tasks.

Possess excellent computer skills and the ability to learn new technologies. Able to use these technologies efficiently and effectively.

Has exceptional organisational skills.

A Certificate 3 in Business Administration or equivalent knowledge.

How to apply:

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.