About the Aged Care Quality and Safety Commission:

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.

As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au.

About the Team:

The Inspectorate Planning & Coordination team is responsible for the strategic planning, coordination, and reporting of all regulatory operations within the Inspectorate. Acting as the central liaison between the Commission’s operational arms, the section supports the smooth coordination, deconfliction of activities and cases, and visibility across the organisation. It works closely with the Risk Intake and Analysis section to manage case distribution and status reporting, while also supporting frontline service delivery units and overseeing program performance reporting. Additionally, the section provides comprehensive engagement planning and scheduling support, fosters collaboration across Commission areas, and promotes alignment and transparency of the engagement schedule.

About the Role:

The Director – Inspectorate Planning and Coordination is responsible for leading the planning, coordination and reporting of all Inspectorate regulatory operations in close cooperation with the Senior Director and Directors responsible for Inspectorate functions. The role manages a dispersed national workforce which includes teams that support the Inspectorate and individual functional teams.

Some intra and interstate travel may be required including overnight stays.

An ongoing (permanent) position is available with the possibility for Non-Ongoing (Temporary) positions via the merit pool for future vacancies.

Position Duties:

• Collaborate with the Senior Director to provide leadership, direction, and operational support to frontline service delivery units, ensuring effective regulatory activities and case management.
• Maintain a comprehensive understanding of operational activities, acting as a conduit for other operational arms of the Commission to ensure coordination and deconfliction of activities and cases.
• Lead coordination with the Risk Intake and Analysis function, overseeing the effective triage, distribution and status reporting of cases.
• Work collaboratively within the Inspectorate and across the Group to lead the development of and implement monitoring programs and campaigns, ensuring efficient and coordinated use of resources.
• Oversee the development and delivery of performance reporting for the Inspectorate, ensuring insights inform strategic and operational decision-making.
• Establish and maintain effective work practices and systems that ensure a common operating picture, data integrity, reporting, and oversight of regulatory outcomes.
• Manage the daily operations of the Section, ensuring delivery of outcomes in line with strategic priorities, operational requirements, and quality standards
• Lead and support staff by fostering a high performing, collaborative team culture that encourages continuous improvement and professional growth.
• Demonstrate leadership across the Commission and the Group, contributing to the achievement of the Commission’s strategic direction and corporate priorities.
• Promote staff wellbeing and actively contribute to maintaining a positive, respectful, and inclusive organisational culture.

Position Details:

Salary offered will be between $141,487 - $167,513 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Roles are offered on an Ongoing/Non-Ongoing basis, with Non-Ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months.

Applications close on Sunday 27th July 2025, 11:30PM AEDT.

Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.