Our client is seeking a polished, emotionally intelligent Treatment Coordinator to join their specialist dental team. This role suits someone who thrives in structured environments, builds strong patient relationships, and can confidently guide clients through complex treatment journeys with empathy and professionalism.

Key Responsibilities:

• Manage pre-consultation communication and patient preparation
• Create a calm, welcoming lounge environment to ease dental anxiety
• Greet and guide clients throughout appointments
• Explain treatment plans, fees, and coordinate financial planning
• Schedule and confirm treatment plans from consultation to completion
• Manage front desk duties – calls, payments, reports, and bookings
• Liaise with referring clinicians and coordinate specialist appointments
• Maintain clear communication throughout and post-treatment
• Seek and act on client feedback to improve patient experience

What You Bring:

• Experience in dental/medical admin, ideally in coordination or case management
• Excellent communication and interpersonal skills
• Strong organisational skills and the ability to manage multiple tasks
• A proactive, team-focused mindset with a passion for patient care
• Confident using dental software, Microsoft Office, and open to AI tools
• Professional presentation and a commitment to patient wellbeing

Interested? Please call Erin Ablitt on 0451 991 529 for a confidential discussion.