Claims Support Officer – Report Review & Coordination

Ormiston, QLD | Full-time, On-site | $60,000 - $65,000 + Super (dependent on insurance/motor claims experience)

Are you detail-oriented and experienced in insurance administration or claims support? We’re looking for a Claims Support Officer to join a close-knit team responsible for reviewing and compiling assessment reports that support efficient claims resolution.

Based in Ormiston with on-site parking, this is a full-time, office-based role that suits someone who enjoys working behind the scenes to ensure documentation is accurate, complete, and processed promptly.

About the Role
You’ll be reviewing and compiling motor assessment reports, making sure everything from quotes to images is correct and accounted for. The work is process-driven and time-sensitive, requiring strong organisational skills and high attention to detail.

Key responsibilities include:

• Reviewing reports for typographical and factual accuracy
• Compiling final reports with attachments (images, salvage estimates, quotes)
• Liaising with insurers or providers to confirm details where needed
• Submitting reports through insurer platforms or email
• Setting follow-up actions to keep reports progressing
• Meeting key time-based performance targets

What We’re Looking For

• Experience in insurance administration, claims, or assessing is highly regarded but not essential
• Motor industry experience is also desirable but not essential
• Strong written and verbal communication skills
• High attention to detail and confidence in managing documentation
• Ability to work autonomously, follow procedures, and meet deadlines
• A team player with great time management and data entry accuracy
• Open to learning and adapting in a process-focused environment

We welcome applications from experienced insurance professionals and general administrators who bring a strong work ethic and a willingness to learn. Higher salary may be offered to candidates with direct experience in motor or claims assessing. Comprehensive training is provided, along with opportunities for career development and progression.

What’s on Offer

• Full-time, stable employment with a supportive team
• Convenient location in Ormiston with parking available
• Clear processes, structured workflows, and defined KPIs
• A chance to develop deeper skills in the insurance industry

Apply now to take the next step in your insurance or admin career, or get in touch to learn more.

At Fuse, we specialise in recruitment for the insurance and wealth management industries and actively source for a broad range of established clients. If you are an insurance or finance professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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