About Us

Insurance Investment Solutions (IIS) is a market leader in profitable insurance, ensuring the best possible outcomes for our intermediaries. Our team is highly respected, collaborative and inspiring, and we pride ourselves on putting people first - we go the extra mile.

Established in 2015, IIS is an independent underwriting agency that provides intermediaries with access to alternative distribution channels. Our specialist product knowledge, combined with our innovative, whole-of-portfolio approach, has been a catalyst for our solid track record in writing profitable strata insurance business.

Come join our enthusiastic, innovative, and inspiring team.

Our workforce is strong, supportive, diverse and inclusive, with team building being fundamental in fostering a culture of continuous learning and development.

Working format

Managing a portfolio of strata claims from receipt to closure.

3-5 years of Insurance-based experience, preferably with a Strata focus, but will consider if you present as eager, willing to learn quickly and build a career in the Strata realm with a supportive team.

Strong communication ability with stakeholders - Brokers, Strata managers, Lot Owners, Assessors and your team.

Specific Abilities

Previous experience in strata claims/general insurance environment.

Thorough knowledge of insurance terminology, practices and conditions.

Exceptional customer service skills.

High attention to detail, organised and highly skilled in prioritising.

Computer Proficiency: Competence in using various computer systems and software.

Excellent verbal and written communication skills

Specific Responsibilities:

Manage a portfolio of strata claims

Providing support and advice to policyholders during the claims process.

Examine claim forms, policies and endorsements, client instructions and other records to determine coverage

Investigate claims by conducting office-based analysis of physical damage details, interviewing claimants and comparing claim information with evidence

Set loss reserves and update when changes in circumstances become apparent

Prepare reports by collecting and summarising the information required

Settle claims after determining the insurance carrier’s liability

Rewards:

Competitive Pay: A rate that reflects your skills and experience.

Professional Development: Opportunities for training and career advancement.

Supportive Work Environment: A collaborative team that values your contributions.

Recognition and Rewards: Acknowledgement of your hard work and achievements.