Overview

As the Practice Manager of the largest counselling organisation in the Northern Territory, you will play a pivotal role in ensuring the smooth operation and strategic growth of EASA’s counselling, training, mediation, and consulting services. This role blends people-centric leadership with operational acumen and business development strategy to advance EASA’s mission in serving diverse communities across the Northern Territory.

Key Responsibilities

Human Resources & Team Leadership

- Coordinate employee contracts and maintain compliance with NT award conditions

- Onboard, induct, and support new staff members

- Supervise the Administration Team, ensuring reception coverage, performance management, and ongoing support

- Facilitate regular team meetings and cultivate a positive, collaborative office environment

Contract & Program Management

- Administer Employee Assistance Program (EAP) contracts, including queries, renewals, and performance reporting

- Monitor contract delivery to ensure compliance and build strong relationships with contract managers

- Assist with financial and usage reporting and collaborate with the Finance Officer on external audit requirements

Office & Operational Oversight

- Manage office operations including IT, fleet, facilities, OH&S, and security

- Maintain counselling systems (e.g., EAP Executive database) ensuring accurate data entry, reporting, and billing

- Support managers with data insights and contribute to strategic and board reporting

Governance & Administration

- Assist in the development and ongoing review of EASA’s policies and procedures

- Ensure compliance with legal and organisational policies, including privacy and child safety

Broader Role Dependent Upon Applicants:

Business Development & Growth

- Identify opportunities to expand EASA’s counselling and wellbeing services within NT communities

- Build relationships with government departments, local organisations, and private sector partners to generate new business

- Lead the preparation of tenders and proposals, ensuring service capabilities are clearly articulated and aligned with community needs

- Track local and regional industry trends to inform service innovation and business planning

- Support marketing and outreach initiatives that strengthen EASA’s brand and community engagement

Selection Criteria

Essential

- Demonstrated background in being highly organised, systems focused and leading teams

- Experience in office management and team supervision

- Strong interpersonal and client relationship management skills

- Proficient in Microsoft Office and relevant administration systems

- Structured, initiative-taking, and able to multitask

- Detail oriented and time efficient

- Confident working with diverse populations and community partners

- Clear and effective and adaptable communication – able to be concise and firm where necessary

- Consistent and reliable style of management, adaptable for individual situations

- NT Driver's License, National Police Clearance, Ochre Card

Desirable

- Proven experience in contract and program administration

- Demonstrated ability in business development or service expansion

- Experience in the allied health or counselling sector

- Experience with MYOB, a financial background is of interest

- Familiarity with NT Government contracts and procurement

- Background in strategic planning or marketing

- Having a proficient level of technical savviness

- Able to problem solve and can collaborate when needed

- A warm and engaging energy, lead confidently, give guidance, be approachable and transparent

- Eager to engage connection with all offices and be an advocate and support for the admin team and their needs

- Interested to learn other areas of the organisation and help out if short-staffed (e.g., administration or workplace solutions)

What We Offer

- Annual salary in accordance with the Health Professional Award

- $3,000 annual Professional Development (PD) allowance + 5 days PD leave

- Wellness allowance of $300 per annum

- Generous Employee Assistance Program (EAP) including immediate family members

- Flexible working arrangements in a purpose-built office

- 4 weeks annual leave (rising to 5 weeks after 12 months)

Interested?

We would love to hear from you. Please send your updated resume (with two recent and contactable referee contacts) to [email protected]. Psychological testing forms part of the recruitment process. If you have any questions, please contact EASA Darwin on 08 8941 1752.