Logo for Customer Services Manager (Mortgages)

Customer Services Manager (Mortgages)

Loan Market
Auchenflower, QLD
A$60,000-$70,000 p/a + Super + WFH
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 14 days ago


Join a business where you can grow, be valued, and grow your career!

Loan Market Ignite is redefining the conveyancing space by combining smart technology with hands-on legal and administrative support. We're part of one of Australia's largest mortgage brokerage groups, with a strong presence across Brisbane, Ipswich, and the Sunshine Coast. We’re now looking for a driven and detail-oriented Client Services Manager to join our expanding team.

This role is ideal for someone from a conveyancing, legal, or professional services background who thrives in a fast-paced, client-facing environment. You’ll be part of a close-knit, high-performing team where your career can grow and where long-term pathways to equity ownership are on the table.

Why Join Loan Market Ignite?

Career pathway — grow into finance career

Locations available: Work from our offices in Auchenflower, Ipswich or Buderim

Supportive culture — regular team lunches, birthday celebrations, and end-of-year events

Professional development — be part of a business that invests in its people

Immediate interview opportunities — fast-tracked process for the right candidates

About the Role

Provide end-to-end client support across property transactions

Liaise with brokers, referral partners, legal professionals, and clients

Maintain accurate documentation and meet compliance timelines

Use internal platforms and systems to manage workflows efficiently

Who We’re Looking For

Strong administration background, ideally from conveyancing, legal, or professional services

Typing speed of 90+ words per minute

High attention to detail and strong written communication

Professional, mature, and proactive mindset

No formal training is required — we’ll support the right person with onboarding and development

About Us

With an experienced team of more than 20 people, Loan Market Ignite serves a growing network of property buyers and investors across Southeast Queensland. We’ve built our business on relationships, service, and innovation — and we’re looking for people who want to be part of something bigger.


About Loan Market

Flagstone Creek, QLD, Australia

We've been helping people into homes for two decades.

Founded in 1995 by Sam White, Loan Market is a member of the White Family Group of Companies.

The business rapidly grew through the 90's and by 2001 the company's loan book reached $1 billion. In 2003, the Loan Market brand was launched and the company had over 200 brokers throughout Australia. By 2014 our brokers had secured over $47 billion of home loans for thousands of Australians. Today, Loan Market has cemented itself as one of the largest mortgage brokers in Australia.

Over the past decade, Loan Market has expanded into New Zealand growing our network to over 1,000 brokers internationally.

Source: This is an extract from the company's own website.

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