Customer Service

THE SHANN GROUP

Woodridge, Brisbane QLD

Customer Service - Call Centre (Call Centre & Customer Service)

Provide great service to our customers.

Immediate start with iconic Australian owned family business.

Make it yours and grow your career with the company!

The Shann Group

Part Time (Mon-Fri 9:00am – 3:00pm)

$60,000 – $65,000 per year

Provide great service to our customers.

Immediate start with iconic Australian owned family business.

Make it yours and grow your career with the company!

The Shann Group

The Shann Group is a market leading Australasian distributor of a diverse range of products and fabrics, including premium and technical textiles, furniture components, window fabrics and digital print media, selling across several industries. We are a 70+ year old family owned and run national business, with offices and warehouses across Australia and New Zealand.

We are seeking an onsite Customer Service officer to join our Queensland team, in a well-established business. This position comes with the opportunity for you to progress through our company.

You will be responsible for customer service functions as well as general office administration duties, on a part-time basis. Hours of work are 9:00am – 3.00pm, Monday to Friday, reporting to the Assistant Branch Manager.

Responsibilities include:

Be our frontline customer service representative with excellent verbal and written communication skills.

Be tech savvy with proficient skills in Microsoft Office and ERP/Sage System

Provide high quality administrative services that enable our staff and office to function effectively.

Maintain and manage customer information with confidentiality, accuracy, and integrity.

Provide accurate and timely accounts receivable services including taking payments and issuing receipts and invoices.

Be a team player who is also able to work independently to deliver excellent customer service.

Key skills and abilities:

Microsoft Office Skills (Word, Excel and Outlook)

Must be reliable with a good work ethic.

Ability to work independently.

Good attention to detail.

Exceptional customer service and communication skills.

Current driver's license and own transport is essential.

If you are passionate about joining a strong iconic Australian business in a secure full-time role and this opportunity resonates with you, then why wait? Apply now. Applications will be screened daily for immediate start!