About the role

We are seeking a highly organised and personable Medical Secretary/Receptionist to join our dynamic team at Central West Urology in Orange, NSW. The successful applicant will play a crucial role in ensuring the smooth running of our medical practice and providing exceptional secretarial and administrative support to our team of healthcare professionals.

This is a full time (38 hours per week) position, worked onsite, over Monday to Friday, in normal business hours.

What you'll be doing

Greeting and welcoming patients, both in person and on the phone, with a friendly and professional manner

Scheduling and coordinating patient appointments, ensuring efficient patient flow and minimal waiting times

Invoicing/billing and receipting of patient consultations and surgical procedures, and ensuring that accounts are paid in a timely manner

Managing operating theatre lists and liaising with hospitals as needed

Maintaining accurate and up-to-date electronic patient records and medical files

Preparing and processing a variety of medical correspondence including reports, letters, and referrals

Assisting with the management of inventory and ordering of medical supplies as needed

General office duties such as such as scanning, photocopying, collecting mail etc

Liaising with insurance providers, healthcare facilities, and other external organisations as required

What we're looking for

Previous experience as a Medical Secretary or similar administrative role in a healthcare setting

Excellent communication and interpersonal skills, with a friendly and professional demeanour in order to liaise effectively with patients, clinicians, hospitals and other practices

Strong organisational and time management abilities, with the ability to multitask in a busy work environment.

Proficient in the use of various software applications. We currently use Gentu, therefore previous experience is the use of Gentu or Genie practice management systems would be advantageous.

A keen eye for detail and the ability to maintain accurate and meticulous records

A genuine interest in the healthcare industry and a commitment to providing exceptional patient care

What we offer

At Central West Urology, we are committed to creating a positive and supportive work environment for our employees. As a Medical Secretary/Receptionist, you can look forward to a range of benefits, including:

Competitive salary and performance based annual bonuses

Ongoing training and professional development opportunities

The opportunity to be part of a collaborative, caring, and innovative healthcare team

About us

Central West Urology provides a comprehensive range of urological services in Orange and surrounding areas. Since our establishment in 2010, we have built a reputation for delivering high-quality, patient-centred care, and we are committed to continuously improving our services and clinical outcomes.

We currently have a team of two well established urological surgeons, practice manager and secretarial staff. In 2026, we expect our team to grow significantly, with further employment opportunities for secretarial staff.