This is a Part-time (0.8 FTE) role 28 hours/week (4 days). Available for immediate start.

Remuneration and Benefits

Level 4 SCHADS Award.

$88,106.20 - $94,803.80 per annum excluding super and attractive salary packaging options ($70,848.96 - $75,843.04 per annum at 0.8 FTE).

Four weeks of annual leave per annum plus leave loading.

First Nations staff will be entitled to the colonial loading 4% on top of their base salary.

Two weeks paid leave during the Christmas closure.

All employees are eligible to salary sacrifice a portion of their base salary (up to $15,900).

An opportunity to make a difference

Caxton Community Legal Centre is a community legal centre whose purpose is to promote and protect human rights in Queensland through access to justice. Caxton provides accessible legal information so people know their rights and can prevent or respond to legal problems. Prioritising those who experience disadvantage, trauma and marginalisation, Caxton provides free, high-quality legal assistance and social supports.

This is a client facing role. The Client Services team is the first point of contact for clients either in person, by phone or through email and webforms. The client services officer triages client needs through a human-rights based approach to determine which legal information, referral or Caxton service they could benefit from. The client services officer provides high quality, trauma-informed intakes including the booking of internal legal or social support appointments subject to capacity and eligibility. The Client Services officer also delivers high quality legal information and referral services to people who contact Caxton.

Key accountabilities

Provide trauma informed, culturally responsive customer service to all people who contact Caxton, ensuring issues are dealt with respectfully and confidentially;

Triage each client’s social and legal service needs appropriately and escalate as required;

Accurately apply Caxton’s Eligibility Criteria and assess client enquiries in a way that meets our obligation to act and make decisions compatibly with human-rights based as a public entity;

Provide high quality and appropriate legal information and referrals to people who contact Caxton.

Collect and input data to meet reporting requirements as instructed by the Line Manager;

Make appointments for clients ensuring high levels of accuracy and collection of all relevant information;

Effectively and responsively manage incoming electronic enquiries

Provide ad hoc assistance after hours (eg. Evening Advice Sessions), to backfill Client Services coverage as required (eg. team member on leave);

Provide general reception and administration duties, including management of incoming and outgoing mail, ensuring the reception area is well presented and resourced;

Comply with legal risk management processes implemented by the principal lawyers; and

Complete any other duties as directed by the Line Manager.

Essential requirements

Demonstrated experience in a customer-facing role, preferably in a Community Services setting;

Exceptional interpersonal and communication skills, with the ability to deal with vulnerable and/or marginalised members of the community;

Strong professional boundaries and ability to remain impartial during interactions with clients;

Excellent time management skills and ability to meet deadlines;

Ability to ‘think on your feet' and navigate complex situations and information;

Work independently and as an effective team member in the absence of specific instruction;

Ability to multi-task and prioritise key tasks and requests;

Calm and mature approach to dealing with sensitive and highly confidential information;

Proficient in computer literacy and major administration software packages such as Microsoft (Outlook, Excel, Word) and SharePoint;

Proficient in use of Client Management systems and ability to learn new programs; and

Have an unrestricted working right in Australia for the duration of this appointment to apply.

Why Caxton legal?

Caxton Legal Centre has played a central part in Queensland’s legal landscape over the past 50 years, leading the state’s first Stolen Wages case, successfully representing well over 100 victims of the 2011 floods, and paving the way for multidisciplinary service delivery to people experiencing elder abuse.

We are an engaged, passionate and talented group of lawyers, social workers and administrative staff with whom you are encouraged to collaborate with and learn from in order to meet our client’s needs.

Our full-time staff enjoy a 35 hour working week paid at the full-time Award rate, with time off in lieu if additional approved hours are worked.

Paid Christmas leave is provided during the office shut-down period to New Years in addition to four weeks paid annual leave.

Caxton is currently experiencing significant growth and change across many of its programs; these roles represent investments into the future of our service delivery and capabilities across South-East Queensland.

Application Instruction

If you are interested in joining a team who are highly committed to social justice and value diversity and human rights, please apply via the form below by providing a 1-2 page cover letter addressing the key accountabilities and your CV, for the attention of Legal Practice Director, Klaire Coles.