ABOUT US

Basic Rights Queensland (BRQ) provides information, advice, advocacy, and representation in relation to social security, disability discrimination, and women’s employment rights. We partner with communities and services across the state to enable people to understand their rights, access specialist support, and create a fairer Queensland.

Our Vision: Basic rights for a just society.

Our Purpose:

Providing high-quality, independent advice, legal services, and community education.

Upholding rights to social security entitlements, freedom from discrimination, and social justice for women in the workplace.

Advocating fair and just outcomes for disadvantaged people.

ABOUT THE POSITION

As a Community Access Officer, you play a crucial role as the first point of contact for clients seeking support from Basic Rights Queensland. You are responsible for assessing eligibility, booking appointments, conducting conflict checks, providing administrative and paralegal support, and escalating urgent matters as needed. You support the efficient operation of our services and programs, ensuring accessibility and responsiveness in service delivery.

As a member of the Community Access team at BRQ, you contribute to:

Client intake and triage

Administrative and data management

Supporting quality services

KEY RESPONSIBILITIES

Act as the first point of contact for clients, ensuring service accessibility and inclusion

Identify legal, jurisdictional, and conflict issues and refer clients appropriately

Assess client eligibility and refer internally or externally as needed

Provide basic legal information within approved guidelines

Book appointments and legal clinic times, including follow-ups

Escalate urgent matters to relevant team members

Ensure accurate data entry and case file management in CLASS and other systems

Maintain high standards of record-keeping and data integrity

Develop and maintain intake procedures and documentation to improve efficiency

Adhere to all relevant policies, procedures, and legislation

Gather relevant information, organise materials, and summarise key details to support advisors

Draft correspondence and simple legal documents under supervision, ensuring clarity and accuracy

Conduct legal research to support casework and client assistance

As directed, communicate with clients to ensure they are informed about their case progress, understand next steps, and feel supported throughout the process

Identify and suggest process improvements

SELECTION CRITERIA

Strong client service skills, including the ability to communicate effectively with diverse communities and manage sensitive information professionally.

Attention to detail and data management expertise, ensuring accurate and timely entry of client information in systems like CLASS.

Understanding of legal and jurisdictional issues, enabling effective triage, eligibility assessment, and referrals.

Ability to work flexibly and collaboratively, balancing multiple priorities and contributing to a positive team culture.

Commitment to social justice principles, ensuring accessibility, fairness, and responsiveness in service delivery.

WHY CHOOSE BRQ?

Generous Enterprise Agreement based on the SCHADS Award with above award conditions including two weeks additional paid leave for closure over the Christmas/New Year

Salary packaging and TOIL/Flex provisions

Brisbane City location.

Supportive team culture and values-based environment

NEXT STEPS

Click Quick apply to submit your application.

For further information about the position, please contact the Gaurav Kathuria [email protected] using the subject line: Community Access Officer position.