FX Business Solutions Illawarra is a recognised market leader in Multifunction Office Devices, with a reputation for quality, reliability and service. FujiFilm provides equipment, supplies and service for its locally based clientele. Our comprehensive product range provides solutions to Business, Commercial, Education and Government within the Australian market. We are committed to Workplace principles and believe in staff training and development.

We currently have a full-time vacancy for a Field Service Technician in our Wollongong Office.

The successful applicant must be self-motivated individual with ability to demonstrate excellent customer service and communication skills and have a strong aptitude to troubleshoot and diagnose electro-mechanical product faults. Past experience in a service field is desirable. They should be able to provide on-site corrective and preventative maintenance on our range of products. The successful applicant will be required to travel from job site to job site and also travel to our training facility in Sydney for product training. So, a current driver's license in essential.

Duties & Responsibilities of the position:

Installation and commissioning of Multifunction Office Devices equipment supplied by FujiFilm.

Develop and maintain positive customer relations at all times.

Provide ongoing support and operator training of our products with customers.

Manage own spare parts car stock

Provide communication to customers concerning status of product repairs

Pro-actively address customer complaints

Must be able to lift/move equipment up to 20kg and work in various environmental conditions

We are looking for a:

Self-motivated individual with ability to manage own time and resources

Must be well presented and have ability to work independently and as part of a team

Minimum of 2 years field experience in maintaining / repairing electro-mechanical products

Networking and Computer experience

Proficient in Windows OS, TCP/IP networking, and printer configuration protocols

Potentially a 3rd or 4th year electronics apprentice background

Excellent verbal and written communication skills

Flexible and versatile, show ability and desire to work across a wide range of products

Must have permanent right to work in Australia and be willing to undergo a police check

Desirable Criteria

Field experience repairing and maintaining office products, printing / copying equipment and / or wide format / toner technologies / finishing equipment.

Previous experience in diagnosing electronic & mechanical faults.

IT knowledge of PC and / or Networking knowledge

Current driver's license

The role offers a competitive fixed salary with attractive company benefits including a fully maintained Company Vehicle, laptop, phone etc.

If you are interested in a career in a multinational company, forward your application addressing the selection criteria with your current resume within.