ABOUT US

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join the Custom Fleet crew, you’re joining a business that Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

We are seeking an Operational Risk and Resilience Manager to join the Custom Fleet team and play a key role in supporting the identification, assessment, and management of operational risks across the organisation.

Essential duties:

· Conduct Line 2 (second-line) reviews of key operational risks across the Australia and New Zealand (ANZ) region, ensuring alignment with enterprise risk frameworks.

· Identify and assess potential risks, control deficiencies, and areas of non-compliance, conducting root cause analysis and recommending corrective actions.

· Support incident management by working with incident owners to analyse risk events, investigate root causes, and implement remediation plans.

· Facilitate ongoing management and the annual review of business resilience plans and operational risk registers.

· Provide insights on emerging risks, regulatory changes, and industry best practices to enhance the organisation’s risk posture.

· Oversee risk and resilience assessment processes for new processes, systems, and business activities to ensure that risk registers and resilience documentation remain current.

· Maintain and update Business Continuity documentation (BCPs & BIA) ensuring they align with business activities, priorities and industry best practice.

· Support the development and execution of resilience testing, crisis simulations, and scenario analysis planning.

· Manage and maintain risk management systems, ensuring data integrity, accuracy, and accessibility for reporting and decision-making.

· Conduct regular reviews and updates of operational risk assessments, ensuring controls are effective and appropriately documented.

· Develop, maintain, and deliver risk and resilience training materials to educate employees on risk policies, operational resilience, and incident management.

· Act as a Subject Matter Expert (SME) and key advisor for business units on risk management and resilience best practices.

Other:

· Understanding and proficiency in application of Australian financial regulations (e.g., APRA CPS 230, ASIC requirements) and internal risk governance policies.

· Foster a strong risk-aware culture by working closely with business leaders to embed risk management and resilience practices in daily operations.

ABOUT YOU

It is essential the successful candidate has the following:

· Interpersonal communication and problem-solving skills, with the capacity to collaborate and negotiate with all levels of stakeholders.

· Written and analytical skills, with the capacity to prepare accurate, concise, and logically presented briefings for key stakeholders.

· Organisational, coordination and project management skills, including the capacity to work towards specified deadlines and manage competing priorities

· Builds and maintains excellent productive working relationships based on mutual trust at all levels in the organisation.

· Demonstrated understanding of governance, risk management and quality improvement concepts, with a focus on systems and process improvement

Other knowledge will include:

· Knowledge and understanding of systems within a complex environment.

· Proactive, sees rounds corners and anticipates issues in advance.

Education & Experience

Essential:

· 1–3 years of experience in a compliance, procurement, supply chain, or risk management role.

Other:

· Experience conducting risk assessments or audits of suppliers or third parties is highly desirable.

FOR YOU

We offer industry leading 'Custom Perks' including:

Annual performance bonus

Take 5 program – potential to earn an extra week of annual leave

Collaborative Hybrid work environment – 3 days in office

Company funded social events

Dress for your day policy

Employee discounts

Intersection – our Diversity Network

Cultural Leave swap

Ongoing investment in your growth including access to our digital learning platform – Degreed

Reward and recognition programs

Volunteer and community engagement opportunities

Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at [email protected] or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.