Position Title

Case Manager -Sustaining Tenancies in Social Housing

Award Category

Social, Community, Home Care and Disability Services Industry Award (SCHADS) Level 4 with above-award leave entitlements and conditions. Salary sacrifice available.

Employment Terms

Permanent Part time- 30 hrs per week

6-month probationary period applies. All employment is subject to ongoing funding.

Why Work for Us?

We pride ourselves on genuinely living our values and providing a great workplace culture for our teams. Benefits include:

Generous Salary packaging that reduces your taxable income, meaning you take home more

Above award Wellbeing Leave, Paid Parental Leave and Domestic and Family Violence Leave

A flexible and family friendly work environment

A supportive and growth focused workplace culture underpinned by our Organisational Culture Agreement

Work within our Trauma Informed and Strengths Based Model of Practice

Our Employee Assistance Program available to support you and your family through a range of free professional services

Comprehensive induction and ongoing training

Who is Yes Unlimited?

Yes Unlimited is all about investing in people and building thriving communities. We are a not-for-profit, community-based organisation and have been delivering a range of services and supports in Albury and surrounding areas for more than 40 years. Yes Unlimited is 100% locally grown and governed. We pride ourselves on our organisational culture and a commitment to genuinely living our values:

Clients First

We are deeply on our client’s side

We are eternally optimistic and don’t give up

We actively support clients’ autonomy

Doing it together

We partner for impact

We capitalise on diversity

We build dynamic teams

Leaders in Practice

We are brutally honest with ourselves about what’s working and what is not

We are creative, innovative and purposeful in our practice

We are always learning

Sustaining Tenancies in Social Housing

The Sustaining Tenancies in Social Housing (STSH) program works with people living in social housing to provide support around a range of issues that may have an impact on their tenancies, with the aim of preventing people from becoming homeless. Supports provided vary widely and include practical and financial assistance, assistance to navigate social housing processes, referrals to more specialised services, and general supports to improve people’s wellbeing.

About the role

The Case Manager works across the Yes Unlimited Adults and Families Team providing a range of therapeutic and case management services for adults and families who may be at risk of homelessness or homeless and/or experiencing domestic and family violence aimed at supporting them to reach their identified goals. This will include:

Comprehensive screening and assessment

Drawing on client’s strengths, aspirations and needs, to collaboratively develop a support plan that will assist them in meeting their goals

Ongoing safety planning, risk management, service collaboration and support that is responsive to the dynamics of homelessness/ domestic and family violence

Provide a range of supports tailored to the individual which may include: provision of advice and information, informal counselling and personal support, family support, guidance, encouragement, practical assistance, advocacy, referral to external support or specialist services, skills development, assistance in securing/maintaining appropriate affordable accommodation, accessing social / recreational activities, connecting with culture etc

Actively engage in the development and operationalising of Yes Unlimited’s Model of Practice which includes Strength Based Practice, Trauma Informed Approach and the Five Foundations for Ending Homelessness

Key Selection Criteria:

Qualifications & Experience

Have, or be working towards the completion of, a formal qualification in Social Work, Social Welfare, or related discipline and / or prior experience in working within the community sectors

Experience in the provision of case-management services for vulnerable adults and families particularly issues of homelessness or domestic and family violence will be a significant advantage.

Personal Qualities

Passionate about our local community and working with people and their families.

Strong commitment to personal and professional development

High level of self awareness and comfort with critical reflection

Comfort in a changing, fast paced environment with an eye on the big picture

Skills & Knowledge

A demonstrated understanding and working knowledge of Strengths Based and Trauma Informed principles and practice

An understanding of social issues relating to our local context

Strong written and verbal communication skills

Highly developed interpersonal skills including the ability to establish rapport, engage with and motivate others

Demonstrated ability to work both independently and as part of a team toward established goals

Sound administration skills including confidence in the use of information and communications technology

Other requirements

Have and maintain a current driver’s license, sound driving record and industry relevant Police and Working with Children clearance;

Have and maintain a current First Aid Certificate.

How to Apply?

To apply for this position, please first obtain an application package by emailing [email protected]

Or for further information please contact Lia or Sapna from Yes Unlimited on 0427 320 942 during business hours Monday to Friday.

Applications close 5pm on Monday the 28th of July 2025.