About the Organisation
Carpe Diem Community Services PTY LTD is a medium size NDIS registered Disability Service Provider. Locally owned and operated, Carpe Diem's mission is to provide a personalised and flexible range of services to people in the Darwin area and remote areas with disabilities and high support needs. We strive to maximise potential and increase opportunities for participation in all areas of community life. We believe in ability and see potential and opportunity to enhance lifestyle in every moment. We are committed to ensure that our participants live every day to the fullest.

We want to employ people who reflect our values and the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with a disability to apply.

About the Role
Join our growing team in Darwin on a 12 months contract full time basis with high opportunity to renew. We have an exciting opportunity available for an exceptional leader whose approach is person-centered and trauma-informed, and who is attuned to the service users and their teams alike.

You deliver on our promise to achieving exceptional participants' experience and as a leader, you'll inspire your team and stakeholders to support each individual to realise the possibilities available to them.

This is a rewarding opportunity for an experienced Client Services Manager or someone who is ready to take the next step in their career.

This role oversees all the day-to-day client services of the company including our service areas of supported independent living, community access and respite programs, as well as remote service delivery.

Key Responsibilities

• To ensure the team complies with the Disability Services Act Standards, NDIS framework and Code of Conduct and other relevant legislation
• To apply a person-centered and trauma-informed approach and have a solution focused mindset
• To establish and maintain effective links and positive working relationships with participants, families and other stakeholders
• To ensure the service supports participants engagement with social networks and the broader community
• To develop and implement new service programs
• To report progress on participant NDIS goals
• To coordinate participant referrals, intakes, needs and risk assessments
• To monitor and report on restrictive practices and reportable incidents through the Quality and Safeguards portal and report incidents to stakeholders in a timely manner
• To attend internal and external stakeholder meetings including meetings with government agencies, community partners and participants advocacy groups
• To develop resources to support and educate people with disabilities, support staff and community providers
• To oversee accurate recording, maintenance and security of participants files
• To manage recruitment and HR processes, including orientation, supervision and performance management of staff and students
• To manage leave applications and staff resourcing
• To manage program resources and information to achieve planned outcomes
• To oversee all compliance; policies, procedures, and processes and ensure it is aligned with NDIS and other relevant legislation
• To monitor and respond to incidents and complaints with their relevant reporting mechanisms and in a timely manner
• To ensure team members are operating within an WHS framework
• To meet, and strive to exceed targets for Key Performance Indicators and development and implementation of strategies for continuous business growth
• To oversee and understand business communication, growth and strategies

Skills & Experience

• Bachelor Degree or higher in Social Work, Psychology, Allied health, or other relevant qualification (desirable)
• Demonstrated experience of working in a leadership/management role in a human services organisation (desirable)
• Demonstrated experience in delivery of services within the NDIS framework (desirable)
• Strong coordination and leadership skills
• Experience in the coordination of community participation, supported independent living, short-term-accommodation and remote service delivery
• Experience supporting people with complex disabilities and behaviours of concern
• Knowledge of trauma and its effects on the development of behaviours of concern
• Excellent knowledge of NDIS and relevant legislation
• Excellent communication and computer skills, including internet, email, Microsoft Word, Excel and PowerPoint
• A positive mindset, proactive can do attitude, solution focused
• Excellent understanding of business operations, finance and human resources management
• Completion of NDIS mandatory orientation module
• A current First Aid Certificate
• A current unrestricted NT Driver License
• Availability to work full time Monday - Friday, and be on a rotating on-call roster

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check and NDIS Worker Screening Check.

Benefits

• Work for a locally owned and operated service provider
• Job stability and the chance to make a real impact
• Opportunity for growth and development
• Competitive salary

Do not miss this amazing opportunity, put in your application today.

How to Apply

Send your resume and cover letter in Word or Pdf format via the Seek Apply Now…

Due to the high volume of applicants please take note that only shortlisted candidates will be contacted.