What you will be doing:
• Develop effective professional relationships with stakeholders to improve customer outcomes and processes in a complex environment.
• Communicate effectively and sensitively with First Nations peoples to foster collaborative relationships with members of the community.
• Assessing and approving social housing applications and transfers, quality assuring application assessments and conducting regular reviews of applications.
• Monitoring and managing outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy issues, complaints and maintenance issues.
• Conduct customer interviews (in the field and office) and make referrals to support services as required.
• Provide assistance with the response and management of matters referred to the Queensland Civil and Administrative Tribunal.
• Maintaining accurate client and property records and files and ensuring departmental compliance as the lessor in all tenancy arrangements.
• Supporting and helping maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

The skills you will need include being able to:
• Demonstrate flexibility to changing expectations, proactively adapting own approach to achieve person-centred outcomes in complex service systems and environments.
• Build and sustain relationships with customers, community members and stakeholders to enable the collaborative delivery of customer-focused outcomes.
• Communicate clearly and succinctly with the ability to adjust your message for different stakeholders and proactively seek to understands others' needs.
• Demonstrates respect for others, openness to diversity and personal responsibility for the health, safety and wellbeing of self and others.
• Upholds integrity through responsible management and use of processes and resources.
• A critical requirement of the position is an understanding of Aboriginal and Torres Strait Islander protocols and issues to effectively and sensitively communicate with a diverse range of stakeholders including Aboriginal and Torres Strait Islander customers, councils and communities.

Applications to remain current for 12 months.

Job Ad Reference: QLD/647701/25

Closing Date: Wednesday, 23 July 2025