Operations Manager - Melbourne

$90K – $110K + Super (according to experience)

Hybrid work (3 days office / 2 days WFH)

Permanent full time role (Part-time optional)

Based in South Yarra, Melbourne

About Us

DreamWalk is a passionate and growing software development agency that partners with innovative startups and established companies to build exceptional digital products. Our tight-knit team of designers, developers, and strategists thrives on collaboration and a shared commitment to quality. We're not about bureaucracy; we're about building great software and fostering a culture where everyone can make a real impact.

As we scale, we're looking for a foundational team member to be the glue that holds us together and the engine that drives our efficiency.

The Opportunity: Operations Manager

Are you the person who loves bringing structure and efficiency to a creative and dynamic team?? Do you get a thrill from turning a good process into a great one? If so, we want to hear from you!

We are seeking a highly organized and proactive Operations Manager to be the central hub of our agency. This isn't a typical corporate operations role. You will be the linchpin connecting our projects, people, and processes, ensuring the smooth and efficient delivery of amazing work for our clients. Working directly with the leadership team, you will have the autonomy to shape our operational strategy and build the systems that will power our future growth.

🔍 What You'll Do (Key Responsibilities):

Project & Resource Management:

Oversee the master schedule of all projects, ensuring resources (our talented developers and designers) are allocated effectively.

Monitor project progress, budgets, and timelines in collaboration with our project and product managers, proactively identifying and resolving bottlenecks.

Manage our standardised approach to project management tools to ensure consistency and clarity across the team.

Process Improvement & Efficiency:

Analyze our current workflows (from sales handoff to project launch) and identify opportunities for improvement.

Develop, document, and implement streamlined processes that make everyone's job easier and our outputs better.

Champion the adoption of new tools and best practices to boost productivity and collaboration.

Financial Operations:

Manage client invoicing, track payments, and follow up on accounts receivable.

Assist leadership with project budget tracking, profitability analysis, and financial forecasting.

Oversee expense management and work with our accountants and bookkeepers to ensure clean books.

Team & HR Support:

Coordinate the onboarding process for new hires to ensure they have a fantastic start.

Act as a central point of contact for the team, supporting them with administrative and logistical needs.

Help manage team benefits, leave tracking, and cultivate a positive and supportive team culture.

💡 Who You Are (Qualifications & Skills):

Proven experience (3+ years) in an operations, project management, or studio/agency manager role, ideally within a digital, creative, or software development agency. This is key!

A natural-born organizer with an almost obsessive attention to detail.

A fantastic communicator (both written and verbal) who can build rapport with clients, team members, suppliers, and leadership.

You're a proactive problem-solver. You don’t wait for issues to arise; you anticipate them.

Comfortable wearing multiple hats and thriving in a dynamic, fast-paced environment.

You’re comfortable with change and ambiguity, and can manage competing priorities

Financially literate, with experience in budgeting, invoicing, and profitability tracking.

Familiarity with project management software (especially Monday.com) and business tools (like Slack, Google Workspace, MYOB).

An understanding of employment law and the HR requirements of a small/medium business

🎁 Why You'll Love Working With Us:

Make a Massive Impact: You won't be a small cog in a big machine. Your work will directly shape the success and culture of our entire agency.

Autonomy and Trust: We hire smart people and trust them to do their best work. You'll have the freedom to take initiative and own your role.

A Great Team: Work alongside a talented, supportive, and down-to-earth team that values collaboration and has a good time doing it.

Never a dull moment: Every new project is different and offers new opportunities to challenge yourself

Flexibility: 3 days in the office, 2 days WFH every week (+ additional flexibility as needed)

Don’t worry if you are not a perfect fit as long as you have the right foundations, good commercial experience, are adaptable, can learn quickly and submit a good pitch with your application! (We are also open to considering part-time applications for this role - please indicate your preference in your cover letter.)

If this sounds like the role for you, please submit your resume and a brief cover letter (required) highlighting your relevant experience and why you are interested in joining DreamWalk.

At DreamWalk, diversity and inclusion are core values. We encourage applicants from all backgrounds and communities to apply, and we’ll gladly accommodate any support you may need throughout the hiring process. We also encourage you to let us know the pronouns you use at any point during the recruitment process.

For recruiters:

We have made the decision to hire for this role via direct application only. We will not respond to non-solicited approaches from third parties. We thank you for respecting our choices.