About Us:
At Right at Home, we are committed to improving the quality of life for those we serve. As a leading provider of in-home care and assistance, we deliver tailored support services to older Australians, people with disability, and individuals recovering from illness or injury.

About the Role:
We’re seeking a passionate and driven Client Services Manager to lead business development and client relationship activities across the Gold Coast South and Northern Rivers region (extending to Ballina and surrounding areas). This is a pivotal role focused on building referral networks, managing client enquiries, and facilitating service delivery to meet the needs of our growing client base.

Key Responsibilities:

Client Engagement & Sales:

Actively manage new client enquiries and deliver exceptional first impressions

Conduct outreach visits to referral sources per day

Represent Right at Home at client meetings, presentations, expos, and community events

Guide clients through care service options and facilitate service contract negotiations

Develop trusted relationships with clients, families, and referrers through empathy and professionalism

Business Development:

Build and maintain strong relationships with referral sources (GPs, hospitals, clinics, retirement villages, aged care services, accountants, legal advisers, etc.)

Generate and follow up leads to increase service uptake and client base

Identify growth opportunities and partnerships to extend service reach

Maintain detailed activity tracking and client notes in the CRM system

Work toward set sales KPIs including referral visits, face-to-face meetings, and conversion metrics

Leadership & Strategy:

Contribute to team culture by living the values of integrity, collaboration, and innovation

Participate in business planning, service expansion strategies, and implementation of new offerings

Take initiative in problem-solving and promoting continuous improvement

What You’ll Bring:

Relevant tertiary qualifications

Proven success in a sales or business development role (service industry experience essential)

Experience in medical, aged care or community services sales (highly desirable)

Outstanding communication, negotiation, and interpersonal skills

High level of initiative, organisation, and self-motivation

Ability to work autonomously across a diverse geographical area

Valid open driver’s licence

Police clearance (or willingness to obtain)

Performance Indicators Include:

Meeting sales targets and referral goals

Growth in service contracts and client revenue

Accurate CRM and documentation management

Positive referral feedback and client satisfaction

Why Join Us?

Be part of a values-based organisation making a real difference in people’s lives

Supportive team and leadership environment

Competitive salary + vehicle + performance bonuses

Flexibility, autonomy, and a territory you can make your own

Ongoing training, development, and progression opportunities

How to Apply:
Ready to take your career to the next level while supporting your community? Click Apply Now and submit your CV along with a short cover letter outlining why you’re the ideal candidate for this role.

Hybrid work arrangements may be considered following the initial probation period, subject to meeting sales KPIs.

Learn more about Right at Home at www.rightathome.com.au

Only shortlisted candidates will be contacted.

Enquiries: [email protected] (All applications are to be submitted via SEEK)