C5 Technology is a fast-growing IT consultancy based right here in Brisbane. We support some of Australia’s most respected healthcare, government, and enterprise organisations across networks, cloud, security, and managed services. This is your opportunity to step into a frontline client-facing role where your work genuinely shapes business outcomes.

We’re after someone sharp, commercially switched on, and people-focused – someone who gets just as energised by solving a service issue as they do mapping out a 12-month roadmap with a client.

The Opportunity

As a Client Success Manager, you’ll sit in the thick of it – working across our internal teams and directly with key client contacts to keep projects moving, SLAs humming, and opportunities growing. This isn’t a sales gig. It’s a relationship and delivery role with commercial visibility and real career development on offer.

You’ll be joining at the right time – C5 is scaling, our accounts are growing, and we need high-calibre people who want to come along for the ride.C5 Technology, a leading IT consulting firm right here in Brisbane. This role sits at the frontline of a critical infrastructure uplift for a large, values-driven NFP provider. It’s a unique opportunity to join C5 during a major transformation, with hands-on influence across Meraki, FortiGate, Azure networking, and SSE technologies.

Key Responsibilities

Manage day-to-day service delivery and client relationships across your nominated accounts

Drive proactive client communications, reporting, and expectation setting

Escalate and resolve issues across projects, BAU services, and vendor support

Coordinate internal teams to deliver to scope, on time, and within budget

Maintain up-to-date documentation on scopes, contracts, SLAs, and WIPs

Identify improvement opportunities, scope extensions, and service uplift ideas

Support onboarding, service transitions, and renewal cycles

Contribute to governance meetings, reporting, and roadmap planning

What You'll Bring:

3+ years’ experience in client success, account management, project coordination, or service delivery roles

Solid understanding of managed services, project lifecycles, and service SLAs

Strong communication and stakeholder skills – you know how to manage expectations without burning bridges

Calm under pressure and solutions-oriented

Ability to juggle multiple clients and workstreams without dropping the ball

Communication & Collaboration: Excellent communication and interpersonal skills, with a proven ability to effectively engage with clients and colleagues.

Brisbane Advantage: Bonus points for prior experience working in the Brisbane IT market.

Why Choose C5 Technology?

Thrive in Brisbane: Experience the vibrant energy of Brisbane while enjoying a fulfilling career.

Unleash your potential: Collaborate with a highly skilled team of IT professionals and gain valuable industry experience.

Continuous growth: Access to ongoing training and development opportunities to enhance your skills and advance your career.

Work that matters: Contribute to impactful projects for leading organizations across various industries.

Join a winning team: Be part of a rapidly growing company with a strong reputation for excellence and exciting career prospects.