About Our Client
Our client is a global leader in financial technology and outsourcing solutions, partnering with some of the world’s most recognised names across wealth management, superannuation, insurance, and investment services. With a strong focus on innovation and client service, they offer a collaborative and supportive work environment with excellent benefits and development opportunities.

About the Role
As a Contact Centre Officer, you'll be the first point of contact for customers and play a vital role in delivering high-quality service across a range of financial products. This is a fantastic opportunity to grow your knowledge in managed funds and financial services within a hybrid work model. You’ll be based from home with just 6 days a month onsite at their modern La Trobe Street office.

Key responsibilities include:

• Responding to inbound customer enquiries via phone and email
• Accurately capturing and updating customer information
• Building rapport with advisers and investors
• Resolving queries within agreed service timeframes
• Contributing to a positive and supportive team environment

About You
You’re a natural communicator with a strong service mindset, but what sets you apart is your resilience. You remain calm under pressure, are solutions-focused, and thrive when supporting customers—even in challenging situations.

You’ll also bring:

• Previous experience in a contact centre or customer-facing role
• Confidence navigating multiple systems and learning quickly
• Excellent written and verbal communication skills
• A collaborative mindset with the ability to adapt to change
• Bonus: experience in financial services or complaints handling

What’s in it for You

• Hybrid work model – 6 days per month in the office
• Industry-leading training and access to a dedicated learning platform
• Private health insurance discounts and wellbeing support
• Generous leave provisions including parental and compassionate leave
• Perks including fitness, travel and lifestyle discounts

Please note: To be considered, you must be an Australian Citizen, New Zealand Citizen, or Permanent Resident.

Ready to apply?
Click APPLY NOW or contact Harley Darmanin at DFP Recruitment on (03) 8632 9957 for a confidential discussion.

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