IT Deployment Specialist

Clerk Grade: Grade 7/8, base salary starting at $113,574 - $125,720 plus superannuation
Employment Type: Full Time, ongoing opportunity
Hybrid working - 2 days in the Parramatta office
This role sits within the Service Desk & End User Services in the Scalable Deployment Solutions team.

About the team:
Scalable Deployment Solutions is a high-performing team within the Department of Customer Service, responsible for delivering ICT deployment services to Service NSW centres across metropolitan, regional, and remote locations.

We are the engine behind the seamless technology integration that powers refurbished and new Service NSW Centres - ensuring each site is equipped to deliver modern, efficient, and customer-focused service experiences. From facial recognition cameras to self-service kiosks, we deploy the technology that enables the state's digital service transformation.

Our team culture values adaptability, collaboration, and initiative. Working closely with vendors, project managers, and stakeholders, we operate in a fast-paced environment where every deployment contributes directly to better outcomes.

Your Day to Day:

• Lead and execute hardware deployments across Service NSW Centres, including travel to metro and regional locations.
• Install, configure, and test a wide range of hardware such as self-service kiosks, digital signage, POS terminals, facial recognition cameras, and conferencing systems.
• Perform on-site readiness checks, asset verification, and troubleshooting to ensure successful deployment outcomes.
• Liaise with vendors, technicians, and internal stakeholders to resolve deployment issues and manage escalations.
• Maintain deployment documentation and contribute to accurate "as built" records and handovers.
• Provide real-time support during go-live events and be a key point of contact during critical on-site activities.
• Contribute to programs that directly improve how NSW communities' access and interact with government services.

To be successful in this role you will demonstrate:

• Experience coordinating and delivering ICT hardware deployments in dynamic, multi-site environments.
• Strong hands-on technical knowledge of device installation, setup, and troubleshooting.
• Excellent time and task management skills, with the ability to meet strict deadlines.
• Confidence in working independently on-site while also collaborating closely with diverse technical and non-technical stakeholders.
• A proactive, solution-focused mindset to tackle on-ground challenges as they arise.
• A passion for contributing to initiatives that improve government service delivery for communities across NSW

To Apply: Click 'Apply' and submit your resume for consideration.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

For enquiries relating to recruitment please contact Katerina Xenos via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 14th July 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit:
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Information on adjustments available for the recruitment process