Clinic Operations & Reception Coordinator (Orthodontic Practice)

In this vital support role, you’ll ensure the clinic runs smoothly day-to-day by managing operations behind the scenes while also being the warm, professional face of our front desk. This is an essential operational role that keeps everything ticking and has the opportunity for career progression for the right person.

If you have experience in dental, reception or customer service, and are excellent at communication and multitasking, we welcome your application. We are here to nurture our staff long term with growth opportunities and professional training.

🦷 Day-to-Day:

Clinic Operations:

Oversee day-to-day running of the practice

Coordinate and schedule maintenance and repairs

Liaise with and organise tradespeople and service providers

Handle accounts

Roster Management:

Create and maintain staff rosters

Adjust schedules to cover sick leave or last-minute changes

Communicate roster changes clearly to the team

Reception Duties:

Welcome patients with a friendly, professional attitude

Handle phone calls, bookings, and enquiries

Support clinicians with administrative task

Work closely with our second receptionist

🤩 About You:

Experience in the dental and orthodontics industry will be a bonus, but not a deal-breaker – we're more interested in your passion for delivering exceptional customer service and your ability to learn quickly!

Experience in senior administration is essential along with leadership skills

You’re a natural at building rapport with people of all ages whether chatting with kids or adults, you know how to connect

You have an eye for detail and love seeing tasks through to completion

Speaking of an eye for detail, tell us a joke in your cover letter! We love to laugh

You are confident juggling multiple responsibilities

Teamwork is your thing, you thrive when collaborating with others and enjoy a fun, fast-paced environment

You believe there is no such word as “this is not my job”

Highly organised

Proactive and solutions-focused

Friendly and professional communication style

You understand the importance of first impressions, impeccable personal hygiene and a well-groomed appearance are a must

🦷 Why Join Us?

Rare opportunity within a supportive, tight-knit team of Orthodontists and staff.

An excellent support and training program through our close-knit team and professional development opportunities through our external consultants.

Clear scope for growth and career development.

Supportive, culture that values people.

We provide onsite parking and we are close to the train station!

🦷 The Finer Details:

8am-5pm (with some flexibility needed depending on the demands of the practice).

4 days a week (Mon, Wed, Thurs, Fri)

No weekends or late nights!

Salary: above award and negotiable depending on skills and experience.