About Us
Welcome to Beauty on Rose where skin, spa and wellness expertise meets excellence. For over 30 years, we've delivered premium, transformative experiences across advanced skin treatments, luxurious spa services and results-driven beauty therapies. Our focus is on delivering exceptional experiences, for our clients and for the dedicated team behind the scenes.

We're seeking a highly capable & committed 2IC / Operations Coordinator to support the daily running of our fast-paced vibrant clinic. This is more than a management role, it's about being proactive, present and passionate about operations, service and team leadership. If you're someone who likes to roll up their sleeves while helping others shine, this role was made for you.

You’ll be trusted to take ownership, help shape how we operate and grow with the business as it evolves.

Your Role:

As our 2IC / Operations Coordinator, you’ll work closely with senior leadership to ensure smooth, seamless daily operations of our 1500sqm, 30+ staff clinic. You’ll help lead the front-of-house team while maintaining a strong hands-on presence. This is a hybrid role combining reception, coordination, leadership and troubleshooting. Ideal for someone who thrives on multitasking and creating solutions in real-time. This is an opportunity to make the role your own and be part of conversations that shape the way we grow and improve as a business.

Key Responsibilities

Client Experience & Scheduling
Deliver warm welcomes and seamless experiences. Proactively manage bookings to ensure the day flows efficiently and with minimal disruption.

Communication & Admin
Manage client comms across phone, email and social platforms. Ensure accurate records, timely follow-ups and clear information sharing. Oversee opening/closing duties and payroll accuracy (including ensuring timesheets are correctly submitted).

Team & Clinic Presentation
Maintain immaculate presentation across the clinic and guide team grooming standards to reflect the professionalism of the brand.

Retail & Inventory
Manage stock ordering, incoming deliveries and monthly stocktakes to ensure both retail and professional inventory levels are accurate and well-maintained. Monitor usage trends and stay within budget, while also actively identifying potential new suppliers or products that offer better value without compromising on quality.

Operations Flow & Troubleshooting
Be the first point of contact when something needs fixing, whether it’s a late client, a software glitch or a leaky tap. Liaise with tradespeople and tackle issues head-on with a solutions-focused, can-do mindset.

Leadership & Culture
Lead by example: support the team while keeping energy & morale high. Run daily team huddles to share key updates in a clear, upbeat and engaging way. Delegate effectively while staying hands-on. Set, monitor and celebrate team goals and foster a growth-oriented, collaborative culture.

Conflict & Complaint Resolution
Address issues with empathy, professionalism and efficiency. Be calm under pressure and solutions-focused, always protecting the client experience and the business reputation.

Business Support
Work closely with upper management to meet budgets and track KPIs. Ensure accurate information flows smoothly across departments. Run daily team huddles to communicate key business updates in an engaging, motivating way. Be a key conduit between leadership and the team.

What We're Looking For

We’re after someone who brings the best of both worlds: strategic thinking and daily hustle. You don’t wait to be asked, you see and act. You care deeply about the experience of both clients and team members and are driven by constant improvement.

Key Attributes:

Strong admin or coordination experience (beauty/health/wellness preferred)

Loves the beauty industry and takes pride in knowing our services and products inside out—able to guide clients to the right solutions and be a go-to support for therapists.

A proactive and self-motivated mindset with a strong initiative

Excellent communication, delegation, leadership & interpersonal skills

Impressive organisational skills and the ability to juggle competing demands (this is essential)

Able to work autonomously and effectively self-manage multiple priorities

Tech-savvy: experience with Shortcuts booking system is a bonus

Naturally warm, bubbly, and confident with all personality types—clients adore our front-of-house, and we’re looking for someone who brings energy and connection to every interaction, while still maintaining professional boundaries.

Impeccable grooming and presentation standards

Adaptable, energetic and a hands-on attitude to any task

Leads from the bottom up; understands that strong teams thrive when they feel supported and that the small details create big results

Perks & Benefits

Real Ownership: You’ll be trusted to take initiative, make decisions and bring ideas to the table, we value contribution at all levels.

Flexible Employment Options: We’ll work with you to tailor a schedule that fits. Role can vary from 25-38hrs depending on your needs.

Growth & Development: This role has room to grow, whether that’s refining your leadership skills, stepping into broader operations or leading your own team one day.

Recognition & Influence: Your work will be seen, appreciated and impactful. You’ll be part of a leadership team that collaborates, communicates and respects input.

Team Incentives & Product Bonuses: Get rewarded for your contribution with team-based goals and product perks.

Discounts & Snacks: Enjoy generous savings on treatments and products, plus complimentary refreshments to keep you going.

Free Onsite Parking: Skip the stress with secure, on-site parking every day.

Salary Negotiable: Based on experience and proven performance, with potential for staged increases once established in the role.

Sound Like You?

If you’re ready to step into a dynamic, respected, and hands-on leadership role, we want to hear from you. Apply today and help shape the next chapter of excellence at Beauty on Rose.