Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The Technology Services Division has an APS6 vacancy within the Agency ICT Services Branch.
The Agency ICT Services Branch supports all ICT systems and infrastructure including the primary business applications such as SAP CRM and Salesforce CRM.

The Corporate Applications Directorate is a brilliant team to work in. We play a critical role in the Agencies success, ensuring that several platforms and apps are maintained and secure. Our responsibilities span enterprise grade contact centre solutions, ITSM tooling, SMS products, Board Paper Management apps, Form and survey capabilities and much more. There is a strong focus on delivering value and innovation to our stakeholders, by extension ensuring the scheme participants are at the centre of our decisions. Rest assured that your work here has a meaningful impact on people’s lives.
The Cloud Application teams is a developing area, prospective applicants should look as this as an opportunity to shape and create their own function.

APS6 Team Leader Enterprise Application Management

As the Team Leader Enterprise Application Management your duties will include:

• End to end ownership of corporate applications (majority SaaS), ensuring application availability, users are supported, documentation is current and we’re leveraging all value creation opportunities.
• Configuring new and existing applications to use Single Sign on (SSO) and System for Cross-domain Identity Management (SCIM).
• Integrate new and existing applications with databases, platforms and other applications.
• Responding to major incidents relating to corporate applications, troubleshooting, implementation of fixes, contributing to tech bridges with vendors.
• Adhering to ITIL practices such as change management and problem management.
• Provide knowledge and advice across technical forums, developing and owning documentation.

Enough about us, let’s talk about you

Ideal candidates are driven individuals wanting to make changes and not accept the status quo. The attributes were looking for in our ideal candidate are:
Technical Skills:

• Strong background in maintaining and Azure enterprise applications within a zero-trust environment.
• Strong experience in configurating applications to use modern authentication systems including Single Sign-On (SSO).
• Strong experience managing the day-to-day administration of various corporate applications, ensuring availability, performance, and reliability. This includes but is not limited to user management, configuration changes, and performing system updates.
• Demonstrated experience administering remotely hosted SAAS applications
• Experience integrating diverse systems using APIs, web services, middleware, or custom code.
• Create comprehensive documentation for application configurations, standard operating procedures (SOPs), and troubleshooting guides.
• Strong analytical and troubleshooting skills, especially in the support of junior team members.
• Soft Skills:
• Experience managing the daily operations of an ICT team, including agile sprint planning and running ceremonies.
• Leadership qualities and ability to mentor junior team members.
• Strong interpersonal skills.
• Problem-solving and critical thinking abilities
• Adaptability and resilience in a fast-paced environment
• Ability to quickly learn and adopt unfamiliar software through documentation and self-learning.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Deakin - ACT, Surry Hills - NSW, Geelong - VIC, Brisbane - QLD, Richmond - VICremote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close on 20 July 2025 at 11:30 PM (AEST)

If you have any questions, please contact Kylie Parker on email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.