Customer Experience Officer

Sydney CBD | On-Site
Rapidly expanding team
$80k - $95k + Super

Are you passionate about customer experience and want to make a real impact in the property and finance space?

Our client is one of Australia’s leading provider of deposit bonds, is looking for a Customer Experience Officer to be the first point of contact for brokers, partners, and customers. You'll play a key role in helping Australians secure their homes — guiding them through the deposit bond process with clarity, urgency, and care.

Why You’ll Love It

• Join a trusted market leader backed by a global financial services group
• Make a meaningful impact helping Australians achieve property ownership
• Be part of a close-knit, high-performing team that values innovation and service
• Enjoy a fast-paced, supportive environment with genuine career progression

What You’ll Do

• Deliver exceptional phone and email support with speed and empathy
• Guide customers and brokers through the application process end-to-end
• Conduct due diligence checks in line with underwriting guidelines
• Manage and follow up on active applications with ownership and urgency
• Collaborate with internal teams to resolve issues and optimise the customer journey
• Make outbound calls to follow up on digital leads and drive engagement
• Identify and help remove roadblocks in processes and systems

What You Bring

• 2–3+ years in a phone-based, customer-facing role (banking, lending, or finance preferred)
• Strong written and verbal communication — clear, warm, and confident
• Organised, detail-oriented, and comfortable managing competing priorities
• Tech-savvy and quick to learn new systems and tools (CRM experience ideal)
• A proactive, solution-focused mindset and team-first attitude
• Previous experience in mortgages, lending, or property finance is highly regarded

Ready to join a purpose-led business helping Australians get into property faster? Apply now!

Please note: Only applicants with full working rights in Australia will be considered.