Community Partnerships & Senior Support Coordinator

Newcastle, Tamworth & Upper Hunter | Remote Start + Regional Travel
Contractor or Full-Time | Be the Local Face of Irena Care

About the Role

Irena Care is a nationally registered NDIS provider expanding into under-serviced regions of Newcastle, Tamworth, Taree, Maitland, and the Upper Hunter, where participants often struggle to access consistent, culturally safe, and high-quality support.

We’re seeking a community-embedded leader to represent Irena Care across the Hunter and New England areas. You will:

Acquire and onboard NDIS participants through local networks

Deliver Support Coordination (Level 2 and/or Specialist) for varied and complex needs

Serve as the trusted local face of Irena Care in community, hospital, and allied health settings

You can begin as a 3-month contractor (ABN) or transition directly to full-time if you bring an active caseload. The role starts remote, with supported outreach across the region.

Key Responsibilities

Participant Acquisition & Intake

Build referral pipelines with GPs, LACs, PHNs, hospitals, and local providers

Represent Irena Care at expos, interagency meetings, and forums

Lead compliant onboarding: service agreements, risk assessments, intake documents

Liaise with central intake and clinical teams to support transitions

Support Coordination

Manage a caseload across Newcastle, Tamworth, Taree, and surrounding towns

Help participants understand and implement their NDIS plans

Coordinate SIL, psychosocial, and high-needs services

Maintain accurate reports, notes, and documentation in CRM

Community & Stakeholder Engagement

Build and nurture relationships with NGOs, councils, clinics, and service providers

Identify regional service gaps and propose localised solutions

Represent Irena Care with professionalism, empathy, and cultural humility

Who You Are

You may come from:

Support Coordination, NDIS LAC, Mental Health, Aged Care, Youth or Justice Services

You Bring:

Local knowledge and strong community ties in Newcastle, Tamworth, or Hunter

Experience supporting First Nations, remote, or high-needs populations

Ability to work independently and build trust in the community

Cultural sensitivity, reliability, and passion for outcomes

Essentials

NSW Driver’s Licence + Reliable Vehicle (travel allowance provided)

Comfortable with hybrid/remote work and regular community travel

NDIS Worker Screening, Police Check, WWCC (or willingness to obtain)

What We Offer

Flexible Work Options

Contractor (ABN) for 3 months

OR Full-Time Employment (with active caseload)

Hybrid: work from home with supported community engagement

Fuel card + phone (BYO laptop)

Bonus & Growth Structure

Competitive pay or day rate (based on role type)

Performance bonuses for:

Participant acquisition

Retention & satisfaction

Onboarding and compliance

Profit share (5–10%) after KPI targets and full-time conversion

PD budget + PD leave after transition

Tools & Team Support

Central intake triage and onboarding team

Clinical team and compliance templates

Marketing tools, flyers, and sponsorship for events like Ready-Set-Connect

About Irena Care

Irena Care is a national NDIS provider delivering:

Supported Independent Living (SIL)

In-home Supports

Day Programs

Support Coordination

We focus on community-first, participant-driven support, especially in regional and thin-market areas where it's needed most.

How to Apply

Email: [email protected]
Website: www.irenacare.org

Include:

Your CV (max 3 pages)

A short cover letter explaining your local connections, NDIS experience, and your availability

Applications close: Friday, 1 August 2025
Shortlisted applicants will be invited to a 30-minute Teams interview. Offers made within 7 days.

We Value Diversity

We strongly welcome applications from:

First Nations professionals

People with disability or lived experience

Those with strong community ties across Newcastle and the Hunter