About us

Join the Approved by Frankie Team – Now Hiring Level 3 Specialist Support Coordinators & Coordinators of Support

Approved by Frankie is a values-driven organisation delivering Independent Support Coordination and Specialist Support Coordination within the NDIS. We’re looking for flexible, thoughtful professionals to join our team and help us continue to deliver innovative, participant-led solutions.

We pride ourselves on having a welcoming, inclusive and purpose-driven culture. If you’re someone who shares our commitment to a more equitable, capable and effective NDIS, we’d love to hear from you.

We value people who are dynamic, open-minded, and willing to think outside the box to get the best outcomes. Importantly, we also actively seek people with lived experience on our team.

Who we’re looking for:

We're currently seeking both a Level 3 Specialist Support Coordinator and a Coordinator of Supports. Successful applicants will have:

A strong working knowledge of the NDIS and its interface with mainstream and government systems (State and Federal)

Experience or understanding in one or more of the following areas:

Health and NDIS interface, including complex hospital discharge planning

Justice system and forensic support needs

Out of Home Care (OOHC)

If this sounds like you, reach out. Let’s reimagine what Support Coordination can look like.

Qualifications & experience

Must have an understanding of the NDIS Legislation and experience in a Support Coordination or similar role.

A bachelor degree (Social Work, Psychology, OT, Physio, RN or similar)

A solid understanding of the provider/mainstream landscape

Drivers licence required

Tasks & responsibilities

Contribute to continuous improvement and positive team culture.

Supporting NDIS participants to build capacity and navigate the NDIS and other supports, while negotiating appropriate support and services;

Understanding and negotiating complex support plan’s for participants to overcome barriers in care and everyday life

Coordinating services as defined in the participant's NDIS plan, utilising a capacity-building approach;

Preparing, implementing and reviewing service agreements and goal outcomes to ensure appropriate standards are met; Resolving crisis situations that impede a participant's ability to achieve their goals

Identifying opportunities for innovative service delivery that empowers participants to exercise choice and control in accessing a range of supports and services.

A firm understanding of local provider landscapes

Demonstrates a strong understanding of the NDIS Act, Code of Conduct, and Practice Standards, with the ability to identify breaches and implement appropriate reporting and compliance processes when necessary

Benefits

Above average hourly rate and flexibility.

Work from home options

Positive and supportive team culture