About Us:
At The Big Group, we are all about the essence of true hospitality, made for the 21st century. From sourcing ingredients, training our staff, and curating the details, the great Art of Australian Hospitality is its ability to flex from formal to relaxed, ultra-contemporary to authentically multicultural, and to show everyone a good time. When it comes to our team, Fun is Fundamental! We believe that a dynamic and enjoyable work environment is key to delivering exceptional service. Our team is passionate, energetic, and dedicated to creating memorable experiences for our guests while having a great time doing it!

Our Venue:
The Commons Collective is here to push the boundaries. Take one unique, heritage-listed building that has been reimagined into a variety of eclectic spaces. Style those spaces into a trusted, welcoming environment that connects people with delicious food every time. From the Beer Garden to the Rose Garden, to Bar Moubray and the Conservatory, there's a perfect place for everyone to host an intimate dining experience, celebratory event or anything in-between.
The Commons Collective is a creative and inspiring destination, constantly evolving and always offering the community an experience they won’t forget.

Position Overview:
We are looking for a Senior Reservations Coordinator to oversee all bookings and coordination of small events within The Commons Collective (TCC). Our reservations team of 2, communicate with all our clients to arrange their bookings, as well as manage the menus and collateral for TCC.

Main Duties:

• Lead and support the reservations team to deliver high-quality service.
• Collaborate with the operations team to meet KPIs and deliver smooth service delivery.
• Proactively plan and research trends to introduce new initiatives and activations to maximise revenue.
• Work closely with VIP clients and stakeholders, going above and beyond expectations.
• Oversee and ensure the daily execution of tasks and responsibilities are completed within the reservations team.

Skills/Experience Required:

• Strong administration skills with at least 1 year of experience in Reservations and leadership.
• Exceptional organisational and time management abilities.
• The ability to multitask and think on your feet to solve problem quickly and efficiently.
• A meticulous eye for detail and accuracy.
• A people-focused mindset with the ability to build and maintain strong relationships with both internal teams and external clients.

How to Apply:
If you are passionate about hospitality and have the skills and experience to excel in this role, we invite you to send us your resume and cover letter!
Join us in creating unforgettable experiences at The Big Group!