ABOUT THE SPEAKEASY GROUP

The Speakeasy Group is a boutique hospitality family made up of eight diverse venues from Melbourne and Sydney. From intimate award-winning cocktail bars to unique dining experiences, we’re proud to create spaces where people can connect, celebrate, and enjoy something a little different.

We’ve become synonymous with premium experiences, special occasions and industry leading guest experiences. This is an exciting opportunity for a passionate and driven individual to join our small but mighty team of dedicated hospitality professionals as a Reservations and Events Coordinator.

ABOUT THE ROLE

This role reports to the Head of Reservations and Events. The role's primary responsibilities include coordinating reservations and events across multiple venues in Melbourne and Sydney. This includes sales, coordination and follow-up of events as well as overseeing reservation strategies. The ideal candidate will have previous experience in high end venues, delivering outstanding and unique experiences in events and coordination, as well as experience working autonomously within a small, fast paced team.

This is a great opportunity for the right person to expand and grow in a fast-paced, exciting environment with numerous development opportunities available. The role operates from Monday to Friday and is based out of our Head Office in Collingwood.

Key Responsibilities

End-to-end coordination, organisation and management of events program across multiple venues, including internal, external, private and corporate events utilising our events management platforms.

Communicating effectively with clients, venue staff and HQ team to ensure a smooth and seamless experience for all stakeholders.

Managing and updating all reservations and enquiries through our guest experience platform.

Handling incoming customer inquiries over the phone and email professionally and promptly.

Maintaining accurate and up-to-date records of reservations and events.

Executing event sales strategies and achieving / exceeding sales targets

Assisting venue managers and management in developing new events and experience concepts that drive revenue and custom and elevate guest experiences.

ABOUT YOU

The successful candidate will possess the following:

Experience in relationship development and sales

Customer service-driven focus with a legitimate eagerness to satisfy guest’s needs

Friendly and professional phone manner and the ability to recall information quickly for clients and enquiries

Strong organisation and time management skills with close attention to detail

Excellent written communication skills, including emails and reporting

Ability to work autonomously while communicating with management and staff across multiple venues

Honest, open and transparent work ethic with a positive can-do attitude

A genuine passion for and previous experience in the hospitality industry

Experience using Seven Rooms, Tripleseat, and Google Suite will be looked upon highly.

VALUES

Best for the guest: We create unforgettable experiences by always putting the guest experience first

Fu*k Yeah: If it’s not a FU*K YEAH, it’s a no. Passion and excellence drive every decision we make.

Do the right thing: Integrity first. We do what’s right, even when it’s not easy.

Evolve & Excel: Growth is in our DNA - personally, professionally, and as a company.

Please note that only successful candidates will be contacted.