Essential Data + Voice

Located in Sydney, Essential Data + Voice, is a leading cloud telecommunication and cx platform partner that provides high-quality end-to-end communications solutions and support to businesses of all sizes

Positions: Level 2/Level 3 – Mitel Unified Communication Engineer

Roles & Responsibilities
As a Mitel Communication Engineer, you will take a technical role on a range of technology and business projects and will be a key contributor towards achieving both our client’s business goals and advancing the internal company strategies on customer support and security measures. This is a full-time position with base salary of between $95,000 to $115,000 per year plus superannuation.

Key responsibilities include but not limited to:

Identify and resolve requests for technical assistance via phone and remote support tools, in an effective and timely manner

Analyse, identify, diagnose, and provide Level 2/ Level 3 troubleshooting on user related issues, including voice and network faults

Document all work related interactions in our ITSM Tools

Participate in creating technical documents and knowledge base articles

Identify and escalate complex problems or urgent situation to triaging team

Develop and implement cyber security assessments in an around the Mitel Product suite.

Skills, Experience & Qualifications

Degree/Diploma in IT/Telecommunications

Must have 3 to 5 years’ experience on IP Telephony and Troubleshooting

Must have some knowledge on Network Topologies and Troubleshooting

Sound understanding of TDM Exchange technology

Experience with ITSM tools would be an advantage

Knowledge in Cisco, SQL, Linux, VMWare, Hyper-V would be an advantage

Good knowledge in Cyber Security Frameworks with relevant Cybersecurity Certificate’s

Exposure to MS Teams and Genesys would be an advantage

Desirable Personal Attributes

Must have strong time managements skills

Must be technically savvy and desire to lean more

Ability to understand complex technological scenarios

Ability to perform well under pressure handling simultaneous assignments

Possess excellent verbal and written communication skills

Strong critical thinking ability and organizational skills, paying high attention to detail

A strong team player, who is willing to contribute to achieving team and organizational objectives.

Desirable Certifications:

Mitel certification, Genesys Cloud certification, MS Teams Administrator, CCNA, ISC2