Senior Application Support Officer

$103,991.11 - $115,696.78 per annum + Superannuation

Fixed Term Full Time (2 Years)

Exciting opportunity to join one of Melbourne's largest municipalities.

Located in the centre of Melbourne's growing west, Brimbank City Council is a local government that is welcoming, diverse and proud - just like the community we serve.

Being community first underpins everything we do. We work and advocate for our community, being innovative, future-focused and responsive and apply these same principles to the way we work with each other every day.

Every person working for Brimbank City Council shares our aspiration to make our City the best it can be!

We are currently seeking a Fixed Term Full Time (2 Year) staff member to join our team based at our offices in Sunshine.

The role

Reporting to the Application Team Leader, we are seeking a Senior Application Support Officer who can bring their skills and experience for:

Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.

Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.

Uses consistent processes for identifying potential risk events, quantifying and documenting the probability of occurrence and the impact on the business.

Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.

To be considered you will have:

Diploma or degree in Computer Science, or related technology, or ICT discipline, or acquired through extensive relevant experience.

At least 1-3 years' experience in an application support, service/help desk, or equivalent role.

Experience with Authority, Computron, Crystal Reports, Microsoft SQL application lifecycle management tools.

Experience with issue management tools, such as ManageEngine, ServiceNow.

Excellent communication and stakeholder management ability.

Local government experience is desirable.

Benefits of working at Brimbank include:

Rostered day off

36 hour working week

Flexible work practices including hybrid working arrangements <

16 days of personal leave per year

16 weeks paid parental leave

3 weeks partner leave

Make a positive impact to your local community

A Position Description for this role is attached. To apply, please include your Resume and a Cover Letter of no more than 2 pages, outlining how you can deliver on the key aspects of the role and how you will assist Brimbank in 'becoming the best it can be'.

Brimbank City Council actively encourages applicants from aboriginal and Torres Strait Islander heritage, people living with disability, and LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at Brimbank.

If you have any support or access requirements, or would like to speak to someone about employment process please contact People Culture and Wellbeing on 92494000.

Brimbank City Council is a Child Safe organisation and endeavouring to promote child safe, child friendly practices.

To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

All applications should be submitted online by clicking on 'Apply' link.

Direct any queries regarding the role to: Milorad Rudic - [email protected]

If you want to know more about what we do or why you should work for Brimbank City Council check out our web page: https://www.brimbank.vic.gov.au/careers