• Full-time 38 hours per week, On-going position
• Warrnambool Campus
• $59,598 per annum, plus superannuation

Reporting to the Coordinator - Technology Support, the Technology Support Officer provides innovative high-quality support aligned with user needs and goals across multiple locations and technologies. As a first point of contact for ICT support, the Technology Support Officer aims to resolve enquiries on first contact as well as triaging and escalating more complex enquiries.

The Technology Support Officer provides day to day advice to key stakeholders on the best approach in the ICT specialist area. The position is responsible for providing a consistent and reliable first line support for the department.

The must haves
Mandatory requirements

• Relevant degree or Diploma or equivalent relevant experience.
• Lesser formal qualifications and relevant knowledge of the job or experience may be considered
• Employee Victorian Working with Children and satisfactory Police Check
• Relevant work experience in an ICT support role or similar
• Experience in supporting ICT equipment in a network or corporate setting
• Current Victorian Drivers Licence

Highly desirable requirements

• Knowledge or qualification in IT service management practices (e.g. Information Technology Infrastructure Library - ITIL).
• Experience with the setup and support of a broad range of audio-visual equipment

About us
SWTAFE is the leading vocational education provider in South West Victoria.
We offer a diverse range of courses across various industry sectors, spanning from healthcare and business, to trades, technology, arts and agriculture and more.

We are committed to ensuring our graduates are well-prepared to navigate the challenges of the dynamic job market of today, and are equipped with the skills build a successful future career.

As a place to work, we strive for a supportive, diverse workplace culture that encourages personal and professional growth, and in 2023 SWTAFE was ranked #1 in the Victorian TAFE sector for staff satisfaction.

What we can offer you

• Priority applications to a Warrnambool council-run day care facility
• Fun social club with health and wellbeing activities
• Employee recognition program
• Continuous opportunities for tailored learning and development
• Accessible Employee Assistance Program including an easy to navigate app

Any Questions? Please contact:
Danny Rook – Team Leader ICT Service
☎ 03 5564 8718
✉ [email protected]

A full position description is available from the Careers at SWTAFE webpage.

Applications close: Sunday, 6 July 2025

Successful applicants will require a Working with Children Check and a National Police Record Check.

How to apply
If this role resonates with you and you have the necessary skills and experience, then we would love to hear from you.

To apply for the role, please click ‘Apply for this job’ and provide a copy of your current resume and cover letter, which addresses the key selection criteria outlined in the position description.

Don’t forget that you can utilise the SEEK website for great advice and resources, from resume writing through to interview tips.

For local support in the South West with job readiness skills (from resume writing to interview tips), please contact the South West Skills and Jobs Centre.
http://www.swskillsandjobscentre.com.au/
Email: [email protected]
Phone: 03 5564 8515

If you require any adjustments to assist you with your application, please contact South West TAFE's Recruitment Team on 03 5564 8711 or by emailing [email protected]

South West TAFE is a child safe and equal opportunity employer; fostering a fair, safe and inclusive environment and embraces all forms of diversity.

We strongly encourage applications from people with a variety of attributes, including but not limited to:

• A person with a disability
• Aboriginal and/or Torres Strait Islander
• Culturally and linguistically diverse
• LGBTIQA+